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INTRODUCTION- ITDC
ITDC came into existence in October 1966 and has been theprime mover in the development, promotion and expansion of tourism in India.
one of the biggest Hospitality companies in India
ITDC is running hotels, restaurants, provides transportation facilities for tourists, provides entertainment and duty free shopping.
The company has several departments to cater to several requirement of travelers.
Ashok Travels & Tours, Ashok Group of Hotels, Ashok International Trade Division, Ashok Creativity, Ashok Institute of Hospitality and Tourism Management and Ashok Consultancy
PLACE
‡ ITDC has its own branches situated throughout the country‡ Location of hotel plays an important role in deciding the satisfaction level of customers.‡ The Ashok hotels are very well known around the country for their elegant look and services. Also the tour services are provided for different tourist places which play an important role.‡
PEOPLE
‡ there are a lot of Govt. and Pvt. Institutes which offer training to employees.‡ INLEAD is an ISO 9001-2008 certified educational institution offering industry specific postgraduate and short term certification programs.‡ ITDC has partnership with this institute.‡ The aim of these programs is to prepare the students to take upchallenging roles within their respective domains, and transform the minto future leaders in the Hospitality Management, Events & Exhibitions and Business Administration domains.
PRO
DU
C
T
IVI
TY AND QUAL
I
TY:
ITDC is known for its excellent service quality. It treats its customers not like guests, but like gods. And it offers them very good services. And for that reason only the business of ITDC is growing year after year.
I
N
VO
L
VEME
NT
OF
C
UST
OMER
S:
‡
The customers are very much involved in this service. This is a purely customer oriented service and it is very much necessary to give a good impression to the customers for gaining their
ITDC came into existence in October 1966 and has been theprime mover in the development, promotion and expansion of tourism in India.
one of the biggest Hospitality companies in India
ITDC is running hotels, restaurants, provides transportation facilities for tourists, provides entertainment and duty free shopping.
The company has several departments to cater to several requirement of travelers.
Ashok Travels & Tours, Ashok Group of Hotels, Ashok International Trade Division, Ashok Creativity, Ashok Institute of Hospitality and Tourism Management and Ashok Consultancy
PLACE
‡ ITDC has its own branches situated throughout the country‡ Location of hotel plays an important role in deciding the satisfaction level of customers.‡ The Ashok hotels are very well known around the country for their elegant look and services. Also the tour services are provided for different tourist places which play an important role.‡
PEOPLE
‡ there are a lot of Govt. and Pvt. Institutes which offer training to employees.‡ INLEAD is an ISO 9001-2008 certified educational institution offering industry specific postgraduate and short term certification programs.‡ ITDC has partnership with this institute.‡ The aim of these programs is to prepare the students to take upchallenging roles within their respective domains, and transform the minto future leaders in the Hospitality Management, Events & Exhibitions and Business Administration domains.
PRO
DU
C
T
IVI
TY AND QUAL
I
TY:
ITDC is known for its excellent service quality. It treats its customers not like guests, but like gods. And it offers them very good services. And for that reason only the business of ITDC is growing year after year.
I
N
VO
L
VEME
NT
OF
C
UST
OMER
S:
‡
The customers are very much involved in this service. This is a purely customer oriented service and it is very much necessary to give a good impression to the customers for gaining their