L.E.S. Inc
L. E. S., Inc.
I. Problem What will the company do to meet its objectives regarding increasing the volume of production and its quality at a much lower cost?
II. Areas of Concern
1. L. E. S. Inc.
a. A large U.S. company engaged in the manufacture and sales of a wide range of electrical products;
b. The manufacturing operations are organized on a divisional basis: power and transmission, electrical components, and small appliances; and,
c. There are 13 supervisors, 4 of which have more than 2 years in service and 2 of these have supervisory training.
2. Martin Collins
a. The Manufacturing Manager for six years;
b. An MBA, 44 years of age and responsible for Worcester Plant; and,
c. Reports to the divisional vice president in Ohio.
3. John Drummond
a. The Production Manager for 11 years;
b. He is 49 years old with no formal qualifications;
c. Has worked in the plant for 15 years, 4 as a supervisor and the last 11 as a production manager;
d. Responsible for the six production sections and their maintenance which involves planning work schedules, dealing with day-to-day production issues, and the maintenance of equipment and a workshop to build and modify equipment according to plans drawn by the design department; and,
e. His department relies heavily on the technical expertise of the engineering department in maintaining a smooth flow of operations.
4. Mike Peterson
a. The Quality Manger, 43 years of age, with a degree in Electrical Engineering;
b. Worked in quality for the last 12 years and insures that products meet quality standards by the inspection of finished products prior to dispatch to the warehouse; and,
c. He is also responsible for the inspection of incoming new materials.
5. Chris Brooks
a. The Engineering Manager, 35 years old, with the degree in Electrical Engineering and an MBA;
b. She is the only woman on the management team;
c. Recruited by the manufacturing manager, three years ago, outside the company;
d. Responsible
I. Problem What will the company do to meet its objectives regarding increasing the volume of production and its quality at a much lower cost?
II. Areas of Concern
1. L. E. S. Inc.
a. A large U.S. company engaged in the manufacture and sales of a wide range of electrical products;
b. The manufacturing operations are organized on a divisional basis: power and transmission, electrical components, and small appliances; and,
c. There are 13 supervisors, 4 of which have more than 2 years in service and 2 of these have supervisory training.
2. Martin Collins
a. The Manufacturing Manager for six years;
b. An MBA, 44 years of age and responsible for Worcester Plant; and,
c. Reports to the divisional vice president in Ohio.
3. John Drummond
a. The Production Manager for 11 years;
b. He is 49 years old with no formal qualifications;
c. Has worked in the plant for 15 years, 4 as a supervisor and the last 11 as a production manager;
d. Responsible for the six production sections and their maintenance which involves planning work schedules, dealing with day-to-day production issues, and the maintenance of equipment and a workshop to build and modify equipment according to plans drawn by the design department; and,
e. His department relies heavily on the technical expertise of the engineering department in maintaining a smooth flow of operations.
4. Mike Peterson
a. The Quality Manger, 43 years of age, with a degree in Electrical Engineering;
b. Worked in quality for the last 12 years and insures that products meet quality standards by the inspection of finished products prior to dispatch to the warehouse; and,
c. He is also responsible for the inspection of incoming new materials.
5. Chris Brooks
a. The Engineering Manager, 35 years old, with the degree in Electrical Engineering and an MBA;
b. She is the only woman on the management team;
c. Recruited by the manufacturing manager, three years ago, outside the company;
d. Responsible