l2 business and administracion
Unit two: Principles of providing administrative services
Assessment
You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a disk
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 9 pages and is made up of 9 Sections.
Name:
Section 1 – Understand how to make and receive telephone calls
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.
Feature
How / when used
1. Call back or Last call- return
In UK you must deal 1471 and then press 3 to automatically return call. It using persons who need call same number more than one time , with this future you do not need type number again and again.
2. Call waiting
This future is to alert person that another call is waiting and its usually sounds like a beep. Its useful feature, because if you are waiting for another important call you can easy hear it.
2. Prepare a brief report advising people on:
How to follow organisational procedures when making and receiving telephone calls
The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls.
If possible, use specific information from procedures in your own organisation (or one that you are familiar with).
By answering phone you become responsible for image off your company. So you need to make shore you doing this well. Before starting your job you get introduce with some certain roles with helps to make good impression off you and your company. You can
Assessment
You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a disk
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 9 pages and is made up of 9 Sections.
Name:
Section 1 – Understand how to make and receive telephone calls
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.
Feature
How / when used
1. Call back or Last call- return
In UK you must deal 1471 and then press 3 to automatically return call. It using persons who need call same number more than one time , with this future you do not need type number again and again.
2. Call waiting
This future is to alert person that another call is waiting and its usually sounds like a beep. Its useful feature, because if you are waiting for another important call you can easy hear it.
2. Prepare a brief report advising people on:
How to follow organisational procedures when making and receiving telephone calls
The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls.
If possible, use specific information from procedures in your own organisation (or one that you are familiar with).
By answering phone you become responsible for image off your company. So you need to make shore you doing this well. Before starting your job you get introduce with some certain roles with helps to make good impression off you and your company. You can