Management
Contents:
•
Chapter 1 An Overview of Management– Pg 1 - 20
Part 1
An overview of management
CHAPTER 1
CHAPTER 2
Managerial competencies
CHAPTER 3
1.indd 1
Introduction to organizations and management
The development of management thought
8/29/08 4:01:39 PM
CHAPTER 1
Introduction to organizations and the nature of management learning outcomes
outline
key terms and concepts
1.indd 3
After studying this chapter you should be able to:
1 Understand what an organization is and why business organizations exist.
2 Define what a manager is and what the management process involves.
3 Explain.
4 Understand the differences between the various levels of management.
5 Understand the three main managerial skills and at what managerial level they are dominant.
A South African insight: Capitec Bank: Meeting the needs of customers by making banking affordable and accessible.
Managers and management l Human needs and wants l What is an organization? l Organizations as systems
What managers do l General managerial tasks l Productivity and organizational performance l What is a manager? l What is management? l Scope of management
What managers do l Managerial functions
Managerial roles
Levels of management l First-line managers l Middle managers l Top managers
Managerial skills
T
echnical skills
H
uman skills
C
onceptual skills
Chapter summary
Questions for discussion and exercises for competency development
8/29/08 4:01:39 PM
4
Management 3 e
A South African insight:
Capitec Bank: Meeting the needs of customers by making banking affordable and accessible
A savings culture does not exist in South Africa particularly among low-income earners. Two reasons for this are the low savings returns and the high administration costs of having a savings account. The average client incurs fees and costs that exceed the savings returns in an
•
Chapter 1 An Overview of Management– Pg 1 - 20
Part 1
An overview of management
CHAPTER 1
CHAPTER 2
Managerial competencies
CHAPTER 3
1.indd 1
Introduction to organizations and management
The development of management thought
8/29/08 4:01:39 PM
CHAPTER 1
Introduction to organizations and the nature of management learning outcomes
outline
key terms and concepts
1.indd 3
After studying this chapter you should be able to:
1 Understand what an organization is and why business organizations exist.
2 Define what a manager is and what the management process involves.
3 Explain.
4 Understand the differences between the various levels of management.
5 Understand the three main managerial skills and at what managerial level they are dominant.
A South African insight: Capitec Bank: Meeting the needs of customers by making banking affordable and accessible.
Managers and management l Human needs and wants l What is an organization? l Organizations as systems
What managers do l General managerial tasks l Productivity and organizational performance l What is a manager? l What is management? l Scope of management
What managers do l Managerial functions
Managerial roles
Levels of management l First-line managers l Middle managers l Top managers
Managerial skills
T
echnical skills
H
uman skills
C
onceptual skills
Chapter summary
Questions for discussion and exercises for competency development
8/29/08 4:01:39 PM
4
Management 3 e
A South African insight:
Capitec Bank: Meeting the needs of customers by making banking affordable and accessible
A savings culture does not exist in South Africa particularly among low-income earners. Two reasons for this are the low savings returns and the high administration costs of having a savings account. The average client incurs fees and costs that exceed the savings returns in an