HIGHER NATIONAL CERTIFICATE/ DIPLOMA
Assignment Front Cover Sheet
Unit Title: Managing Communications, Knowledge and Information Assignment Title: Communications Portfolio
Tutor’s Name: Maurice Manktelow Learning Outcomes Covered: 1 Assess information and knowledge needs internally and externally to improve decision making and taking 2 Create strategies to increase personal networking to widen involvement in the decision-making process 3 Develop communication processes to improve the gathering and dissemination of information and organisational knowledge 4 Design and improve appropriate systems for the collection, storage and dissemination of and access to the information and knowledge gathered
Assignment Number: 1 of 1
Submission Date: Work must be handed in to ‘B’ Flle reception Old Building by 17.00 on Thursday 7th April 2011
Assessment Criteria Covered: 1 Assess information and knowledge needs internally and externally to improve decision making and taking 1.1 identify the range of decisions to be taken 1.2 review information and knowledge needed to ensure effective decision taking 1.3 assess internal and external sources of information and understanding 1.4 make recommendations for improvement 2 Create strategies to increase personal networking to widen involvement in the decision-making process 2.1 identify personnel including customers, other stakeholders and other experts 2.2 make contact with those identified and develop business relationships 2.3 involve those identified in decision making as appropriate 2.4 suggest strategies for improvement 3 Develop communication processes to improve the gathering and dissemination of information and organisational knowledge 3.1 evaluate existing processes of communication in an organisation and look to ensure and improve appropriateness 3.2 implement and justify improvements to ensure greater integration of systems of communication in that organisation 3.3 on a personal level,