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marketing
11/6/2010

Fundamentals of Marketing
Welcome!
Wl
!
Dr. Stephan Grzeskowiak
Professeur, Departement Marketing

© S. Grzeskowiak

How do get these slides?

Programs Postgraduate

Fundamentals of Marketing

© S. Grzeskowiak

1

11/6/2010

Preparation for today’s class
• R d IKEA case (HBSP 9 504 094)
Read
9-504-094)
• Read KKBGH ‘Marketing Management’
– Part I (ch 1 – 4) ‘Understanding Marketing
Mangement’

• Download and print Class notes

© S. Grzeskowiak

Fundamentals of Marketing

What is Marketing?

© S. Grzeskowiak

2

11/6/2010

Marketing is based upon exchanges
In the beginning there was a simple marketing system
Instructions for use
Advertising
Direct mail …

Sales data
Surveys
Complaints …
© S. Grzeskowiak

The approach to markets evolves ...
Depending on the market and the company’s strategy
Manufacturing
g
Orientation

Selling g Orientation

Marketing g Orientation

Consumer
Orientation

End of the XIXth Century
Market dominated by producers & distributors

Sell

Produce

Market dominated by buyers

Competition

today

© S. Grzeskowiak

3

11/6/2010

The manufacturing orientation
The oldest

Typically
T i ll used when: d h
The demand exceeds the offer (ex: developing countries)
Cost (and prices) should decrease in order to extend the market
Consumers will prefer products that are widely available and inexpensive. Priority is to achieve high production efficiency, low costs and mass distribution Can lead to failures:
C l d t f il
For instance, BIC perfumes (incompatibility between the brand image –cheap/low quality- and expectations within the product category). © S. Grzeskowiak

The selling orientation always be need for
There will some selling. But the aim of marketing is to make selling superfluous. The aim of marketing is to know and understand the customer so well that the product or service p Priority i
P i it given to

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