Fundamentals of Marketing
Welcome!
Wl
!
Dr. Stephan Grzeskowiak
Professeur, Departement Marketing
© S. Grzeskowiak
How do get these slides?
Programs Postgraduate
Fundamentals of Marketing
© S. Grzeskowiak
1
11/6/2010
Preparation for today’s class
• R d IKEA case (HBSP 9 504 094)
Read
9-504-094)
• Read KKBGH ‘Marketing Management’
– Part I (ch 1 – 4) ‘Understanding Marketing
Mangement’
• Download and print Class notes
© S. Grzeskowiak
Fundamentals of Marketing
What is Marketing?
© S. Grzeskowiak
2
11/6/2010
Marketing is based upon exchanges
In the beginning there was a simple marketing system
Instructions for use
Advertising
Direct mail …
Sales data
Surveys
Complaints …
© S. Grzeskowiak
The approach to markets evolves ...
Depending on the market and the company’s strategy
Manufacturing
g
Orientation
Selling g Orientation
Marketing g Orientation
Consumer
Orientation
End of the XIXth Century
Market dominated by producers & distributors
Sell
Produce
Market dominated by buyers
Competition
today
© S. Grzeskowiak
3
11/6/2010
The manufacturing orientation
The oldest
Typically
T i ll used when: d h
The demand exceeds the offer (ex: developing countries)
Cost (and prices) should decrease in order to extend the market
Consumers will prefer products that are widely available and inexpensive. Priority is to achieve high production efficiency, low costs and mass distribution Can lead to failures:
C l d t f il
For instance, BIC perfumes (incompatibility between the brand image –cheap/low quality- and expectations within the product category). © S. Grzeskowiak
The selling orientation always be need for
There will some selling. But the aim of marketing is to make selling superfluous. The aim of marketing is to know and understand the customer so well that the product or service p Priority i
P i it given to