Training and education motivates people and makes them more productive and innovative. Every six months customer service people are tested using an on-line computer system. Pass/fail results are sent to each employee within 24 hours. They receive a personalized “prescription” on areas that need reviewing with a list of resources and lessons that will help. Training and development program will result in higher motivation and lower turnover.
There are many reasons training and development makes sense. Well-trained employees are more capable and willing to assume more control over their jobs. Employees, who understand the business, complain less, are more satisfied, and are more motivated. All these leads to better management-employee relationships.
The chance to improve one's self is an enormously important source of motivation. Organizations that offer this advantage are in a win-win partnership with their employees. The company creates and maintains a talented workforce to use as a competitive weapon, and the employees sharpen their own competitive edge as they self-actualize. Talk about synergy!
List of reference http://www.chartcourse.com/the-pride-system/ http://smallbusiness.chron.com/job-satisfaction-motivation-benefits-workplace-10205.html