1.1
- ICT = information and communication technologies
$562 billion spent on info systems hardware
$800 billion spent on business and mgmt consulting services why it’s important to know about ICT? - to outperform competitors companies want to use tech to reduce overhead costs/get their product to the market faster there is always continual change in technology - it impacts a business’s success successful companies are those that learn how to use tech in the tech area, there are 3 interrelated changes: emerging mobile digital platform (mobile devices are used to coordinate work, communicate w employees, provide info for decision making) (allows organizations to rely increasingly on telework, remote work, and distributed decision making) (companies have put out apps and programs that allow organizations to do payroll over their mobile; the iPad allows mgrs to transfer files, organize calendar events) growth of online software as a device growth in “cloud computing” - business software runs over the internet the world has been described as “flat” by Thomas Friedman bc the internet and global communications has reduced the economic and cultural advantages of developed countries; the US and European countries are in a fight for jobs, markets, resources; globalization has pros and cons countries are relying more on imports and exports outsourcing has accelerated the development of new systems in Canada the emergence of the Internet into a full blown international communication system has drastically reduced the costs of operating and transacting on a global scale!! communication worldwide is INSTANT & NEARLY FREE information systems enable globalization = fully digital firm digital firm: all of the organization’s significant business relationships w customers, suppliers, and employees are digitally enable and mediated; core business processes are accomplished through digital networks spanning