It appeared that their sales strategy needed some bolstering, not just in length, but also in thought. I think this is especially evident in their year one plan with just the two founders working the strategy. The sales strategy was also sandwiched (cluttered) by a communications plan for year one just prior to the sale discussion and then it continues to the communication plan after the sales strategy. I would also like to see their analysis on the 1% purchases based off of initial direct mailing. Is this too low or too high of an assumption? To their credit, I think it may be too low.
In addition to the sales strategy being seemingly short, the operations & development portion left more to be desired. Again, it is evident they have thought through the plan in detail but it left me with a lot of questions after reading this section. For instance, they mentioned the ability to take a new product idea from inception to customer delivery in 9-12 months, however the initial design phase was only going to take a month? And the detailed design phase was only going to take an additional 2 weeks? Perhaps it is possible, but I think this is wishful thinking.
The one page executive summary was good. I think this was the best portion of the plan.