PROCESS MINING
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Process Mining Tutorial
Copyright © 2013 Fluxicon
fluxicon
Goals of this tutorial
• Understand phases of process mining analysis • Be able to get started and play around with your own data
fluxicon
Outline
1. Example Scenario
2. Roadmap
3. Hands-on Session
4. Take-away Points
fluxicon
Example Scenario
Purchasing process
ERP
Requester
Requester
Manager
Purchasing
Agent
Supplier
Financial
Manager
fluxicon
Problems
1. Inefficient operations
2. Need to demonstrate compliance
3. Complaints about process duration
fluxicon
Analysis Goals
1. Understand the process in detail
2. Check whether there are deviations from the payment guidelines
3. Control performance targets (21 days)
fluxicon
Outline
1. Example Scenario
2. Roadmap
3. Hands-on Session
4. Take-away Points
fluxicon
Roadmap
Questions
• Determine questions • Process scope • Which IT systems Data
Extraction
Data
Analysis
• Extract ‘As• Via DB is’ process administrator • Answer
• CSV file or questions database extract Presentation
• Present results
(e.g., report, presentation, workshop etc.)
fluxicon
Roadmap
Data
Extraction
Questions
Data
Analysis
Presentation
✓
1. How does the process actually look like?
2. Are there deviations from the prescribed process?
3. Do we meet the performance targets?
fluxicon
Roadmap
Data
Extraction
Questions
✓
Data
Analysis
Presentation
fluxicon
Data Extraction
IT staff extracts history logs from the ERP system
CSV file is starting point for our session ERP
CSV
Data
fluxicon
Roadmap
Data
Analysis
Data
Extraction
Questions
✓
✓
Presentation
fluxicon
Data Analysis
We use the process mining tool Disco to perform the data analysis
Download from fluxicon.com/disco CSV
Data
fluxicon
Roadmap
Questions
Data
Extraction
Data
Analysis
Presentation
Process Mining Tutorial
Copyright © 2013 Fluxicon
fluxicon
Goals of this tutorial
• Understand phases of process mining analysis • Be able to get started and play around with your own data
fluxicon
Outline
1. Example Scenario
2. Roadmap
3. Hands-on Session
4. Take-away Points
fluxicon
Example Scenario
Purchasing process
ERP
Requester
Requester
Manager
Purchasing
Agent
Supplier
Financial
Manager
fluxicon
Problems
1. Inefficient operations
2. Need to demonstrate compliance
3. Complaints about process duration
fluxicon
Analysis Goals
1. Understand the process in detail
2. Check whether there are deviations from the payment guidelines
3. Control performance targets (21 days)
fluxicon
Outline
1. Example Scenario
2. Roadmap
3. Hands-on Session
4. Take-away Points
fluxicon
Roadmap
Questions
• Determine questions • Process scope • Which IT systems Data
Extraction
Data
Analysis
• Extract ‘As• Via DB is’ process administrator • Answer
• CSV file or questions database extract Presentation
• Present results
(e.g., report, presentation, workshop etc.)
fluxicon
Roadmap
Data
Extraction
Questions
Data
Analysis
Presentation
✓
1. How does the process actually look like?
2. Are there deviations from the prescribed process?
3. Do we meet the performance targets?
fluxicon
Roadmap
Data
Extraction
Questions
✓
Data
Analysis
Presentation
fluxicon
Data Extraction
IT staff extracts history logs from the ERP system
CSV file is starting point for our session ERP
CSV
Data
fluxicon
Roadmap
Data
Analysis
Data
Extraction
Questions
✓
✓
Presentation
fluxicon
Data Analysis
We use the process mining tool Disco to perform the data analysis
Download from fluxicon.com/disco CSV
Data
fluxicon
Roadmap
Questions
Data
Extraction
Data
Analysis
Presentation