SCM479 - Return
Managers are in business to make money. Product or service.
SUPPLIERS - Source – Make – Deliver - CUSTOMERS
They also Plan – above Make. Also, service product/service after they deliver product/service.
Today more than ever, managers/SC must manage returns. Managing the return function is extremely important now.
SCOR model – supply chain operations reference model.
How businesses do business.
Projects and processes. Improve processes of projects. Can you have a perfect process?
Should you always strive for perfection? NO – it’s too costly. Cost/Benefit analysis. Never do business with friends or family. Cost/Benefit analysis cost is high and benefit is very low (extremely).
Case studies
Must have 3 characteristics: significant business issue or issues, sufficient info on which to base conclusions, and no stated conclusions.
Many cases also have: information noise, unstated information, a nonlinear structure.
Therefore…to successfully read a case, construct conclusions, filter out irrelevant info, furnish missing info from inferences/assumptions, and associate evidence. You have to read a case actively and construct your own meaning, then read it again.
Case study situations:
Putting the bottom line up front!
Conclusion, reasons, evidence
There is no such thing as a right answer in a case study
Analyze the case…give it meaning in relation to the key issues or questions asked. Communicate your thinking effectively.
Class 2 – September 3 (in note book)
Paper #1 – conclusions, applications, evidence. Site (professors, websites, interview, In-text citation, base your conclusions from evidence. How well they manage or don’t manage the way they deliver that product.
easyCar exam:
1. over the years, easyCar expanded its business model and made it’s processes more complex.
2. Low barriers to entry (boeing, airbus – has HIGH barriers). easyCar had many “mom & pops” competition, this says it was easy to enter market. All easyCar
SUPPLIERS - Source – Make – Deliver - CUSTOMERS
They also Plan – above Make. Also, service product/service after they deliver product/service.
Today more than ever, managers/SC must manage returns. Managing the return function is extremely important now.
SCOR model – supply chain operations reference model.
How businesses do business.
Projects and processes. Improve processes of projects. Can you have a perfect process?
Should you always strive for perfection? NO – it’s too costly. Cost/Benefit analysis. Never do business with friends or family. Cost/Benefit analysis cost is high and benefit is very low (extremely).
Case studies
Must have 3 characteristics: significant business issue or issues, sufficient info on which to base conclusions, and no stated conclusions.
Many cases also have: information noise, unstated information, a nonlinear structure.
Therefore…to successfully read a case, construct conclusions, filter out irrelevant info, furnish missing info from inferences/assumptions, and associate evidence. You have to read a case actively and construct your own meaning, then read it again.
Case study situations:
Putting the bottom line up front!
Conclusion, reasons, evidence
There is no such thing as a right answer in a case study
Analyze the case…give it meaning in relation to the key issues or questions asked. Communicate your thinking effectively.
Class 2 – September 3 (in note book)
Paper #1 – conclusions, applications, evidence. Site (professors, websites, interview, In-text citation, base your conclusions from evidence. How well they manage or don’t manage the way they deliver that product.
easyCar exam:
1. over the years, easyCar expanded its business model and made it’s processes more complex.
2. Low barriers to entry (boeing, airbus – has HIGH barriers). easyCar had many “mom & pops” competition, this says it was easy to enter market. All easyCar