95% of Respondents Agree
CHAPTER 1
Social Responsibility
Framework
• U.S. corporations should have more than one purpose. They also owe something to their workers and the communities in which they operate, and they should sometimes sacrifice some profit for the sake of making things better for their workers and communities.
Source: "How Business Rates: By the Numbers, Business
Week, Sept. 11, 2000, pp. 148-149.
Social Responsibility Defined
• Social responsibility
What do you believe organizations should be responsible for accomplishing? – The adoption by a business of a strategic focus for fulfilling the economic, legal, ethical and philanthropic responsibilities expected of it by its stakeholders
• Businesses should look beyond their selfinterests and recognize that they belong to a larger group that expects responsible participation. Social Responsibility Defined (cont.)
Social Responsibility Defined (cont.)
• Applies to all types of businesses
• Adopts a strategic focus
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Small businesses
Large businesses
Sole proprietorships
Multinational corporations
– Requires a formal commitment from top management
• Communicated through mission and vision statements, annual reports, websites, and public relations
– Requires action and results
– Depends on collaboration and coordination across business and among constituencies
– Large companies often create specific positions and departments to support social responsibility programs
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Social Responsibility Defined (cont.)
TOTO Corporate Responsibility Committee
Structure
• Fulfills societal expectations
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Provides a return on investment for owners
Obeys the law and regulatory agencies
Acts in a just, fair, and correct manner
Promotes human welfare and good will
Pyramid of Social Responsibility
Social Responsibility Defined (cont.)
• Economic
– Maintain profitability
• Legal
– Abide