Study Guide MKT 370

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Assessment :
W1V1 Knowledge Check
Student :
Julianne Owen

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Questions

Correct Responses
Student Responses

1
MGT370-Ch1-017

a)
MC1
Which of the following is a transforming input resource?
Staff

Customers

Incorrect
2
MGT370-Ch1-023

a)
MC1
What other names may be given to an operations manager?
All of these

All of these

Correct
3
MGT370-Ch1-026

a)
MC1
Which of the following is true of effective operations?
All of these

All of these

Correct
4
MGT370-Ch1-030

a)
MC1
Resources within an operation that are not immediately evident, such as relationships with suppliers, are called:
Intangible resources

Transient resources

Incorrect
5
MGT370-Ch1-040

a)
MC1
Which of the following is NOT a process input?
Transported passengers for a train service

Sales staff for a department store

Incorrect
6
MGT370-Ch1-006

a)
T/F
Transformation outputs can always be conveniently stored.
FALSE

FALSE

Correct
7
MGT370-Ch1-001

a)
MC1
What is operations management?
The activity of producing products and services.

The activity of producing products and services.

Correct
8
MGT370-Ch1-022

a)
MC1
What name is given to the arrangement of resources which are devoted to the production and delivery of products and service?
The Operations Function

The Operations Function

Correct
9
MGT370-Ch1-014

a)
MC1
Which of the following activities is not a direct responsibility of operations management?
Determining the exact mix of products and services that customers will want.

Planning and controlling the operation.

Incorrect
10
MGT370-Ch1-020

a)
T/F
Operations management is important to all business and operations managers have a similar set of responsibilities in all businesses.
TRUE

TRUE

Correct
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