Management Info Systems
Professor Hammett
Kohl’s is a former employer of mine, for which I have designed a system of organization to better help them with their inventory management. The problem Kohl’s is having lies in the back overstock rooms. There are so many products stocked back there, it can be very tough some days to help a customer find what they are looking for. Also, the other problem is that the employee does not know if the product is in the back room before even spending the time looking. The issue at hand is Kohl’s wants the customers to have a happy experience shopping and hopefully come back again. If the customer can’t find what they came into find, or have to wait for long periods of time while an employee looks, they aren’t going to leave happy. If they don’t leave happy, there is a good chance they won’t come back. Technology can play a big role in the customer finding the products they want and also leaving happy. Technology can keep track of inventory in the back and also out on the floor. If a customer can’t find a product, the employee should be able to use a computer to check how what quantity is out on the floor and what quantity is stocked in back. Using this technology can keep the customers happy, and also help keep control of the messy overstock in the back, not to mention make the employees job a lot less stressful. This technology system must have the ability to track sales and available inventory, communicate with suppliers in near real-time and receive and incorporate other data, such as seasonal demand. It also must be flexible, allowing for a merchant's intuition. And, it must tell a storeowner when it's time to reorder and how much to purchase.
Getting input from the people who will use the system is always smart to making sure it will suit everyone’s needs or think of things to enhance this system as well. I talked to three former co-workers that are still employed by Kohl’s. The first worker