Introduction
The organization that was chosen for discussion is Toyota, Inc. Toyota is one of the top automobile makers in the world. At the highest peak of Toyota’s success, the company was the number one automobile company. The owners and the headquarters for Toyota, Inc. are located in Japan. The company has dealerships, parts warehouses, and manufacturing plants all over the world. Toyota manufactures and sells different types of automobiles from cars and trucks to small buses. Toyota does manufacture some parts, but gets most of the car parts made by other companies who specialize in manufacturing parts. With the shift in the economy in 2007, Toyota suffered a major financial hit because everyone in the United States began to suffer from financial losses in the housing market crash. The recession caused Toyota to shut down a lot of its dealerships and manufacturing plants to save money and keep the business afloat. The dealership that I am most familiar with, being a former employee is one located in Northern California. Major safety recalls also affect Toyota and they were forced to make major changes. Employees had to endure all of the hardships that came with a recession and major safety recalls. I no longer work for that company, but I have experienced those specific hardships at a local Toyota dealership. The employee turnover rates at Toyota dealerships have always been high, but ever since the recalls and recession the turnover rate has skyrocketed. The Service Department at each dealership has the highest employee turnover rate compared to all of the other departments.
A Toyota Service Department employee has to be tough, but friendly at the same time in order to survive the crazy world of a car dealership and the employees who have worked for the company for years are just that. During the recalls and recession, those who truly cared about the company and were hard workers stayed through the tough times.
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