Unit 31
Unit 31
1. Explain how communication can affect relationships in Health and Social care settings.
Communication in the work setting can lead to a number of things including a sense of anxiety or avoid being isolation. When you are working in a team and especially if it is in a company, you need to be a good team player and to get along with all members of clients no matter whether you like or not, If you don’t communicate well they limit their ability to connect on any meaningful level and that can lead to conflict or any other trouble that can caused you to be excluded from the work field, so it is extremely important for a person to have better relationships with the colleague that you are working with, many times I have seen people fail to get along with the staffs or a supervisors and that caused them into huge a trouble or even lead to an exclusion from the post. Positive communication skills like listening, open-ended questions, calm tone of voice and “I” statements help unite people because they are behaviours that lead to sustained relationships. Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.
2. What factors should you consider when promoting effective communication
You need to consider a number of factors:
Verbal communication
Tone and pitch of your voice, does it suit the situation or topic? A louder more direct communication maybe required if trying to get the attention of a client. However this would not be suitable in a situation whereby a client is upset say for example if they have wet themselves and are embarrassed, this would need a quieter and understanding tone to reassure them.Use of language is important, when talking to clients with dementia you need to keep things simpler than if you were walking to another adult, however if you talking to an adult using very simple instructions this may be deemed as patronising, so it is
1. Explain how communication can affect relationships in Health and Social care settings.
Communication in the work setting can lead to a number of things including a sense of anxiety or avoid being isolation. When you are working in a team and especially if it is in a company, you need to be a good team player and to get along with all members of clients no matter whether you like or not, If you don’t communicate well they limit their ability to connect on any meaningful level and that can lead to conflict or any other trouble that can caused you to be excluded from the work field, so it is extremely important for a person to have better relationships with the colleague that you are working with, many times I have seen people fail to get along with the staffs or a supervisors and that caused them into huge a trouble or even lead to an exclusion from the post. Positive communication skills like listening, open-ended questions, calm tone of voice and “I” statements help unite people because they are behaviours that lead to sustained relationships. Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.
2. What factors should you consider when promoting effective communication
You need to consider a number of factors:
Verbal communication
Tone and pitch of your voice, does it suit the situation or topic? A louder more direct communication maybe required if trying to get the attention of a client. However this would not be suitable in a situation whereby a client is upset say for example if they have wet themselves and are embarrassed, this would need a quieter and understanding tone to reassure them.Use of language is important, when talking to clients with dementia you need to keep things simpler than if you were walking to another adult, however if you talking to an adult using very simple instructions this may be deemed as patronising, so it is