Unit 4 assesment
Unit 4: Service improvement in the health sector
Assessment
You should use this file to complete your Assessment.
How to complete and send your Assessment
Save a copy of this document, either onto your computer or USB drive.
Work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment has 5 pages and is made up of 3 Sections.
Name:
Section 1: Know how to carry out the evaluation of services
1. In a few sentences, describe the importance of evaluating service provision. Use your current health sector organisation (or one that you know well) as an example.
Evaluating service provision is extremely important. Regular evaluation allows let the company improve provided service. Also facilitates to find mistakes and allows to react on them in the quickest possible way. For example if evaluating service provision reveals that there are some shortcomings from the cleaning staff like dirty rooms or corridors the management easily can resolve that problem by meeting with the staff and explain how important for resident relatives and company it is to make home clean and friendly. This also applies to the other aspects of our service.
2. Read the following case study. How might you evaluate this service? What questions would you ask and who would you direct the questions to?
Case study 1
A care home has a large sitting room with many loose cables from TVs, radios and hi-fis. The carpet is becoming frayed, leaving service users open to slips, trips and falls. The residents often spill their beverages and often the spillages do not get cleaned up straight away. The care home is very busy during the afternoon, and the sitting room
Assessment
You should use this file to complete your Assessment.
How to complete and send your Assessment
Save a copy of this document, either onto your computer or USB drive.
Work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment has 5 pages and is made up of 3 Sections.
Name:
Section 1: Know how to carry out the evaluation of services
1. In a few sentences, describe the importance of evaluating service provision. Use your current health sector organisation (or one that you know well) as an example.
Evaluating service provision is extremely important. Regular evaluation allows let the company improve provided service. Also facilitates to find mistakes and allows to react on them in the quickest possible way. For example if evaluating service provision reveals that there are some shortcomings from the cleaning staff like dirty rooms or corridors the management easily can resolve that problem by meeting with the staff and explain how important for resident relatives and company it is to make home clean and friendly. This also applies to the other aspects of our service.
2. Read the following case study. How might you evaluate this service? What questions would you ask and who would you direct the questions to?
Case study 1
A care home has a large sitting room with many loose cables from TVs, radios and hi-fis. The carpet is becoming frayed, leaving service users open to slips, trips and falls. The residents often spill their beverages and often the spillages do not get cleaned up straight away. The care home is very busy during the afternoon, and the sitting room