“A critical analysis of Balanced Scorecard as a performance measurement tool: an overview of its usage and sustainability”

A critical analysis of Balanced
Scorecard
as a performance measurement tool: an overview of its usage and sustainability

TABLE OF CONTENTS

A iti al a alysis of Bala ed “ o e a d as a pe fo

a e

easu e e t tool: a o e ie of its usage a d sustai a ility

TOPICS

LETTER OF TRANSMITTAL
DECLARATOIN
ACKNOWLEDGEMENT
ABSTRACT

CHAPTER
ONE

CHAPTER
TWO

CHAPTER
THREE

CHAPTER
FOUR

INTRODUCTION

PAGE i ii iii iv-v

4-7

1.1 Background of the study
1.2 Objective of the study
1.3 Scope of the study
1.4 Methodology
1.5 Limitations of the study
BALANCED SCORECARD

5
5
5
6
7
8-15

2.1 Overview of the Balanced Scorecard (BSC)
2.2 Objective
2.3 Design
2.4 Original design method
2.5 Improved design method
2.6 Popularity
2.7 Variants and alternatives
CRITICAL ANALYSIS ON THE CONCEPT &
USING
OF
BALANCED
SCORECARD
WHETHER IT IS THE UNIVERSAL SOLUTION
FOR THE BUSINESS MANAGEMENT?
3.1 Crucial investigation of the concept and using of
Balanced Scorecard
3.2 A comprehensive new approach for the measurement and management
3.3 Is the Balanced Scorecard a universal key to the business management?
3.4 Balanced Scorecard: a question of conjecture and application CHAPTER FOUR: THE SUSTAINABILITY OF
THE BALANCED SCORECARD
4.1 The Balanced Scorecard: an instrument for sustainability management
4.2 Different possible approaches of integrating environmental and social aspects
4.3 The process of formulating a sustainability Balances
Scorecard

9-11
12
12-13
13
14
14
14-15
16-25

1

17-21
21-22
22-23
23-25
26-32

27-28
28-30
31-32

A iti al a alysis of Bala ed “ o e a d as a pe fo

CHAPTER
FIVE

a e

easu e e t tool: a o e ie of its usage a d sustai a ility

FINDINGS

33-36

5.1 Balanced Scorecard links the performance measurement for better business management and it is an universal solution

34

5.2 The sustainable Balanced Scorecard

34

5.3 Why sometimes BSC

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