DELIVERING SERVICES Understanding service products (once more ;) Services are performance‚ rather a thing‚ and they are experienced rather than owned… Customers participate in service delivery. Service delivery occurs in real time. Services have front end and backstage. Services have a core and supplementary elements. … (What else?) Designing and delivering services. Figure 1. Planning‚ creating‚ and delivering services. Service delivery process is configured additionally. Figure 2. Service delivery
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Competency Goal 1 To establish and maintain a safe‚ healthy learning environment Functional Area 1: Safe One of my goals in the functional area of safe is to prevent or reduce injuries while children are in my care. This is an important goal for the age group children in my care because young children are often not aware of hazards in the environment or of behaviors that could cause injury. One of the ways I do this is by supervising children at all times. I always make sure children
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Current Trends In Human Services The current economic and political climate has had a profound affect on the human services fields and has impacted those served in a very real and direct way. The Affordable Healthcare Act (AHA) for example has created such a backlash in the political and economic arenas that it has even caused the United States government to shut down due those who resist and fight its implementation and continues to be a heated debate. The relationship between economic and political
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leaders understand and act on the big trends shaping our future. This future looks uncertain and unstable. Hurricane Sandy was a deadly reminder of shifting climate patterns‚ emphasizing the need for new ways to manage the world’s resources and environment. There are growing levels of social unrest over rising inequality‚ austerity‚ unemployment‚ political ineptitude‚ institutional failure and more. And companies will continue to fail because they misread the future - like Kodak‚ which invented the
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Program Planning and Evaluation in the Human Services The terms ‘Planning’ and ‘Evaluation’ are terms used and frequently heard in Human Service organisations. Whilst the importance of planning and evaluation is understood by employees with program management responsibility (most often as a result of the rigid parameters described in funding and service agreements)‚ the concepts that underpin planning and evaluation are often poorly understood by program staff and managers alike. Planning is focussed
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Title of Lesson ____Be safe in the environment____ Subject(s) _Theatre and Health and Safety_ Name: __ Grade level(s): _Second Grade_ Lesson Duration: __1 hour 20 minutes________ National/State Standards (as required by subject area) Objective(s) Assessment of Objective(s) South Carolina Academic Standards: Health and Safety Grade Two Standard 7: The student will demonstrate the ability to practice health-enhancing behaviors and to avoid or reduce health risks. Indicator:
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Practice Evidence Record Diary UNIT 3: Safe‚ healthy and nurturing environment for children P3.1: The radiators can get hot for the children or children can get fingers caught so a radiator cover was placed on all the radiators to avoid this. A paper clip was on the floor I picked it up and threw it away‚ this is a hazard as a child could have swallowed it. The vacuum cleaner can only be done at a certain time as the wire can cause the children to trip or fall. Also the staircase and some
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24‚615 characters Table of Contents Introductory chapter 3 Problem statement 3 Subquestions: 3 Motivation 3 Interpretation 3 Research question 4 Methodology 4 Introduction 5 The experience realms 5 Entertainment 7 Educational 8 Escapist 9 Esthetic 9 The Flow Theory 10 Solutions 12 Conclusion 13 Sources 14
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Box 4 |2.1: Balancing a safe and challenging environment | |importance of challenge | |age appropriate activities | |concept of minimising risk and that it may not always be possible to eliminate all risk
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AO4 Planning Customer Service Standards Planning customer service standards is important for both the company and the customer as it ensures that the service received is consistent throughout the company. It is important to show consistency throughout the company as it ensures that everybody knows the standard of the service to be given and prevents poor customer service from being carried out which can affect the company. Another reason why it is important to set customer service standards is
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