CUSTOMER SERVICE Submitted by Florentina Mihaela Badea ID Number: 21056 TABLE OF CONTENTS : 1) Customer Service Policy...................................................................... 2) Reasons for Customer Service Policy............................................... 3) Conclusion.................................................................................................. 4) References..............................
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Outcome 1 – Understand own responsibilities‚ and the responsibilities of others‚ relating to health and safety in the work setting 1. Identify legislation relating to general health and safety in a health or social care work setting. Legislations/codes of practice relating to general health and safety in a health or social care work setting are: The Health and Safety at Work Act 1974; Riddor 1995‚ COSHH (Control of Substances Hazardous to Health); Manual Handling operations regulations 1992;
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IGC1. Management of International Health and Safety Chapter1. Foundations in health and safety [Practice questions] 1. Explain‚ using an example in EACH case‚ the meaning of the following terms: (a)’hazard’; A hazard is the potential of a substance‚ person‚ activity or process to cause harm. Hazards take many forms including chemicals‚ electricity and working form a ladder. (b)’risk’; A risk is the likelihood of a substance‚ activity or process to cause harm and its resulting severity. Although
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M1 Assess the effects on those using the service of three different discriminatory practices in health and social settings Discriminatory practice can be defined as making or showing an unfair or prejudicial distinction between different categories of people or their beliefs and practices‚ centred around race‚ age‚ gender‚ religion‚ sexual orientation and disability. Although there are many laws in place to protect individual rights against discrimination such as the Equality Act 2010‚ there are
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Health service In recent years‚ there has been a strong interest in promoting a healthy lifestyle‚ although it is argued that money should be invested in medical facilities. In my opinion‚ the government should lay emphasis on treating those who suffer from health problems. Governments can allocate adequate money to public health and upgrade medical facilities‚ which are important to public well-being. Free clinics can be open to the public in different communities‚ especially deprived communities
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Identify the current legislation‚ guidelines‚ policies and procedures for safeguarding the welfare of children and young people including e-safety Children Act 1989 This Act identifies the responsibilities of parents and professionals who must work to ensure the safety of the child. This Act includes two important sections which focus specifically on child protection. Section 47 states that the Local Authority has ‘a duty to investigate when there is a reasonable cause to suspect that a child is
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Question 1 The first statement is correct as lead is a highly intoxicated substance that can cause damage‚ especially in young children. There are many symptoms to lead poisoning which include: irritability‚ loss of appetite and nausea‚ headaches‚ unexplained abdominal pain‚ muscle aches‚ constipation‚ learning problems‚ short attention span‚ easily distracted‚ mental retardation and behaviour problems including aggression and impulsivity. As seen in the statement “this is disturbing because it
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will be describing the roles and responsibilities and how it is relevant to own role. Trade unions: The trade union for education is called Voice. Their job is to represent each member of the trade union as a whole. This can be done via supporting them‚ protecting their rights and listening to their concerns and or ideas. To support their members they monitor their happiness at work‚ to see if they are valued and have job satisfaction and job safety (this means no zero hour contracts). If there are
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The Policy Process: Part I HCS/455 In the United States‚ Veteran’s health care at an economical rate is a continuous debate. It is warranted that the health care should improve at a constant rate to uphold the health needs of veterans‚ new and old. Government has the veterans association (VA) and with all the help it has available for veterans there are still times when that cares is not enough. There are so many individuals that are without health care because of one reason for another and
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Policy and Procedures for CASH DISBURSEMENTS Cash Disbursements‚ via the University of Maryland College Park Foundation‚ are requested by the specific account holder in various schools and departments at College Park. Please use the Disbursement Request Form in Appendix H. Control Objectives: To ensure that cash is disbursed only upon proper authorization supported by the appropriate documentation‚ is for valid business purposes‚ and is properly recorded‚ all disbursements must: •
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