Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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DANILYN VOCAL MENDOZA B-4 L-25 Pitimini Village II Cuyab San Pedro‚ Laguna 4023 (O2)519-5713/ (02)697-0367/09298824071 danilynvocal@yahoo.com CAREER OBJECTIVES: ➢ To impart the knowledge and skills I obtained from my hospital experience. ➢ To utilize the skills obtained in my MA degree. ➢ To widen my professional field of experience. EDUCATION HISTORY: ➢ 2010-recently enrolled Master of Arts
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Physical Education and Sporting Education? Discuss the benefits and values of these two approaches for young people in education. (1500 words) The aim off this assignment is to introduce the concepts and theories around Sport Education and Physical Education. It will do this by critically analysing the benefits and drawbacks of each while taking into consideration the values and their approach to teaching and learning. It will then try and make a conclusion for a preferable coaching/ teaching approach
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McDermott PAGE 4 Chase McDermott Mr. Travis AP English 4 19 August‚ 2014 Physical and Emotional Burdens In The Things They Carried‚ O ’Brien talks about multiple different things that the men at war carry. They take things with them that soldiers always have like guns‚ bags‚ grenades‚ ammo‚ food‚ water‚ and things like that‚ but they also carry personal items like Kiowa ’s Bible and moccasins‚ or Jensen ’s vitamins. The men however‚ have more than just physical items. They have things that
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Emotional Intelligence EDUCATION 2: Facilitating Learning INSTRUCTOR: Mrs. Sheryl Ann Perciano Submitted By: Hazel P. Villegas Maria Dolores L. Comighod BEED- Content Course [ II-D ] Individuals have many similar characteristics but they too differ in many respects. One of these individual differences is the intellectual differences which also refers to the intelligence. Intelligence is the general capacity of a person to adjust consciously his thinking to a new requirement. It
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Biophysical medication resolves around the central theory of treating a behavioral or emotional disorder with appropriate physical interventions and methods. Teachers are often the first adults that notice when a child has a physical ailment. Whether it is stomach ache or a cold‚ a very observant teacher notices when a child is not behaving like his or her normal self. Likewise‚ the teacher is often the first adult that is able to give a valuable opinion on the effectiveness of medication on a student
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List of the different types of behaviour which are inappropriate for schools Hitting – using a hand or arm with a closed or open fist to hit (make forceful physical contact) with another person. Kicking – using the foot or leg to kick or hit another person Head butting – using the head or face to hit (make forceful physical contact) with another person Scratching – using the nails of the feet or hands to break the skin of another person. Pinching – using the fingers to squeeze another
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I am concerned with the lack of cultural responsiveness; “a student-centered approach to teaching in which the students’ unique cultural strengths are identified and nurtured to promote student achievement and a sense of well-being about the student’s cultural place in the world” (Huffington Post‚ 2011) that is currently in curricula of schools. Being a teacher of math‚ with a growing student population of English Language Learners (ELL)‚ having a culturally inclusive or diverse curriculum to reach
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“The Road Not Taken.” Frost‚ in few words‚ brings to light the decisions that all functioning humans will be faced with. When Frost says‚ “Two roads diverged in a yellow wood‚” (1) these roads clearly represent two different decisions to be made. Does it have to be two roads? It‚ in fact‚ does not. The roads could be a complicated web of an interstate system; however‚ only one road can be taken. There is no reverse‚ and there are no U-turns. There is simply a single path to be taken. How does one
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Two strategies can be used to promote lifelong physical activity of children with disabilities: an individual transition plan (ITP) and ongoing assessment (Kim‚ So-Yeun (2008). Most children with disabilities have an individualized education program (IEP)‚ which measures the child’s educational goals and objectives‚ levels of performance‚ and provides authorities and parents with the child’s progress report. Children that have an IEP should also have an ITP by the age of 16 to be in accordance
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