Customer Service Unit 1 Understanding the organisation Session 5 Know the organisation’s policies and procedures Handout In this Session‚ you have learned about: The principles‚ policies and procedures of your organisation How your organisation communicates its principles to employees Your organisation’s policies and codes of practice Consultations on changes to principles‚ policies and procedures Issues of public concern relating to your industry and organisation. Principles‚ policies
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During the long and arduous women’s rights campaign there were two main campaign parties‚ the Suffragists and the Suffragettes. These two parties and there overall aims were very well known throughout the British Empire and some of the tactics used were very brutal‚ but extremely effective. So to begin‚ the Suffragists were an extremely large group of women and some men who believed that the women of the British Empire should have the right to vote for who ran the country that they lived in. The
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How does the way we describe something affect the way we see it? People get different types of information from their surrounding through different senses. We have five senses: sight‚ sound‚ touch‚ taste and smell. We rely on it‚ but it is well known that our senses can deceive us. Our perception consists of sensation and interpretation. Interpretation is provided by our minds‚ so each person has different interpretation. This can led to the problem of misunderstanding between people. For example
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Task 1 Describe P1 and Explain M1 four roles and four responsibilities of sports coaches‚ using examples of coaches from different sports. P1 - Describe 4 roles and 4 responsibilities of sports coaches‚ using examples of coaches from different sports M1 - Explain 4 roles and 4 responsibilities of sports coaches‚ using examples of coaches from different sports The 4 roles of a sports coach I am going to talk about it are for them to be a motivator‚ an organiser‚ a mentor and a role model. Motivator
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the network needed?” Most definitely a network should be established. Having intentions of using computers that want to “share” information‚ applications‚ or software implements the use of some type of network. Specifically‚ the idea was mentioned of using a database and sharing a community collection of client information. A logical topology setup with this given information and the company’s desires would be to use a star topology. The star‚ built around a server-based network‚ will allow centralized
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terminus ad quemin connection with Hosea 3:1-5. 3.1 Terminus a quo The text of Hosea 3:1-5 is arguably an independent textual unit standing on its own; this is plausible because at the beginning of this chapter‚ there is a divine command in verse 1 “The Lord said to me again”‚ this is a prophetic oracle which precedes the chapter while the prophet Hosea proceeds to give his own autobiography. In its present position‚ Hosea 3 presupposes the content of Hosea 1-2. In the first verse of the text‚ the
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The Importance Of Accuracy And Fluency English Language Essay Accuracy and fluency are two key components of second language acquisition. In today’s world‚ it seems that learning the usage of grammar and focusing on accuracy are emphasized by many language students over fluency. This topic of accuracy and fluency has been a controversial issue that has been discussed for many years. Although some formalists argue that learning a language means learning forms and rules‚ some activists take a
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Topic 5: The Money Market Some key terms: treasury paper‚ commercial bill‚ bank bill facility‚ commercial paper (or promissory note)‚ negotiable certificate of deposit. 25741 Capital Markets 1 Lecture content 1. 2. 3. 4. 5. 6. 7. Money Market Pricing Impact of changing maturity and interest rate on security prices‚ yield to maturity‚ holding period yield. Repos Treasury Notes Commercial Bills Acceptor‚ Bill facility Commercial Paper Negotiable Certificates of Deposit 25741 Capital Markets
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(1975)” we noticed that‚ although some of dinosaurs portrayed had some accuracies to their characteristics‚ most had glaring flaws. The first dinosaur we addressed was the Pterodactylus. The movie accurately portrayed the Pterodactylus because it has a short tail‚ 3 claws per wing and it is only shown during the day. The inaccuracies of the movies Pterodactylus were that it was way too big (was said to have an actual wingspan of around 1 meter)‚ it did not have a head crest‚ it was not located by the sea
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Case Study 5-1 Hardee Transportation Student Name TLMT311‚ American Military University Professor August 16‚ 2012 Hardee Transportation Case Study Issues: Hardee Freight Transportation pickup and delivery (PUD) customers have implemented new hours for their drivers‚ limiting each driver to a 14 hour duty day. The biggest issue is that Hardee’s fright lanes has its hands full with requests from the largest customer‚ and customer pickup and delivery (PUD) operations are
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