1. A symbol used to convey feeling is called ___________ EMOTICON 2. A _____________ is a series of questions that ask customers to provide feedback on their perception of the support services being offered. CUSTOMER SATISFACTION SURVEY 3. A _____________ transfer only occurs when you stay on the line only long enough to ensure that the call has been transferred successfully. COLD 4. An abbreviation formed from the first letters of a series of words is called _____________. ACRONYM
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Week 5 DQ1 ------------------------------------------------- The company you work for makes filters for kidney dialysis machines. Several shipments of filters do not meet U.S. Food and Drug Administration (FDA) standards. Since they do not properly filter the kidneys‚ they cannot be sold in the United States. In order to at least partially offset the cost of production‚ the company decides to sell these filters in certain Third World countries where the standards are not as stringent. If your
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EDI Level 5 Care‚ Leadership & Management. Unit 1 CU2941. 1:1 Review the range of group individuals whose communication needs must be addressed in own job role. In my job role I communicate with many varied groups. On a daily basis communicate with clients and their families in order to deal with any queries or concerns regarding the support we provide. I have frequent communication with external agencies Social Services‚ CPN other support agencies to
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Leslie A Yerks the author of the book Beans uses language to provide her information about the small coffee shop the L’espresso. She speaks to her audience in a way that makes her writing easy to understand. The main idea of this book is how to run a business through good times or bad. In the book a man named Jack Hartmann owns a successful small coffee shop called the L’espresso. The coffee shop has struggled through many ups and downs over the years. However overall the company succeeds and still
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Authors write to inform‚ persuade‚ entertain and/or portray their life experiences. In the short story “Shaving” Leslie Norris utilizes the writing strategy characterization to support the central idea that an obstacle causes one to mature. Characterization is the act of developing a character in a literary work. In this case‚ Barry had developed from a An example that Leslie Norris uses in his writing strategies to sustain the theme would be through the maturing of Barry. In the story it states
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Why did Leslie not leave? It was a perfect crime‚ there was a motivated offender‚ Conor‚ a suitable target‚ Leslie‚ and the absence of a capable guardian‚ which was her parents. Even though Leslie was an adult she did not have the best relationship with her parents‚ her dad was always gone with work and her mother was an alcoholic. Conor abusing Leslie did not start right away‚ it happened slowly as Leslie started trusting and loving him more‚ it seemed like Conor progressively abused her even more
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Cover Page 1 Contents 2 Introduction 3 Discussion Rules for Rebuilding 5 Share the Scaled-Down Resources 6 Use Ad Hoc Task Forces to Solve Especially Tough Problems 6 Improving Communications Among Survivors of the Downsizing 7 Understanding the Organization Down Cycle 8 Conclusion 9 Reference 10 Introduction Downsizing is no longer seen as a last resort or a response to crisis. Instead it has become a vital
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American Connector Company ASSIGNMENT #1: Answer the following questions based on the case study for American Connector Company. Write succinct responses and include supporting references‚ tables‚ or graphs where appropriate. 1. How serious is the threat of DJC’s entry into the U.S. market to the American Connector Co. (ACC)? Competitors are a treat to American Connector Company but ACC is its own biggest threat. ACC is very inefficient in its operations – Sunnyvale has an effective utilization
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Company Law: Assignment 1. Advise Sarah and Jane of the advantages and disadvantages of operating their business: a. Separately b. Sarah Jane Pty Ltd c. Sarah Jane Ltd Separately -less cost to set up the business -easy to comply with legal requirement under the corporation act Disadvantages: -you are there on your own unlimited unlimited liability her own asset could in danger as the result of breaches in contract and in tort The advantage of Sarah Jane Pty Ltd: Sarah‚ Jane and their employees
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5 forces of Porter The 5 forces of Porter are named after Michael E. Porter. This model classifies and examines the competitive forces that characterize every single industry plus it helps to give a clear understanding of what the strengths and weaknesses are of each type of industry. In addition to this‚ the 5 forces of Porter were mainly designed as a response to the famous “SWOT Analysis”. These 5 forces are the following: 1. Competition in the industry 2. Potential of new entrants
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