1) Question: Due to the fast growth of the business and lack of visibility of supply and demand‚ Clock Enterprises is facing significant customer service issues and the company is beginning to have frequent “out of stock” situations. Although Clock Enterprises model is “The Customer is King”‚ their current customer service as measured by case fill‚ is running at 85% compared to the best in class benchmark of 98.5%. What are your recommendations to resolve this issue? Answer: Customer service
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------------------------------------------------- Supply chain management Supply chain management (SCM) is the management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers (Harland‚ 1996).[1] Supply Chain Management spans all movement and storage of raw materials‚ work-in-process inventory‚ and finished goods from point of origin to point of consumption (supply chain). Another definition is provided by the APICS Dictionary
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SUPPLY CHAIN MANAGEMENT A STRATEGIC APPROACH TO THE PRINCIPLES OF TOYOTA’S RENOWNED SYSTEM ANANTH V. IYER SRIDHAR SESHADRI ROY VASHER New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Copyright © 2009 by Ananth V. Iyer‚ Sridhar Seshadri‚ and Roy Vasher. All rights reserved. Except as permitted under the United States Copyright Act of 1976‚ no part of this publication may be reproduced or distributed in any form or by
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SUPPLY CHAIN MANAGEMENT: IMPLICATIONS FOR SMALL AND RURAL SUPPLIERS AND MANUFACTURERS Christy Geiger Joel Honeyman Frank Dooley Upper Great Plains Transportation Institute North Dakota State University Fargo‚ ND 58105 March 1997 Disclaimer The contents of this report reflect the views of the authors‚ who are responsible for the facts and the accuracy of the information presented herein. This document is disseminated under the sponsorship of the Department of Transportation‚
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Case Study #3: A Pain in the (Supply) Chain Highlights This case is about the bullwhip effect and supply chain coordination Read “A pain in the (supply) chain” in the course pack and the supply chain integration (bullwhip effect) chapter in the textbook. To meet the target of 9% sales growth‚ Exceso Corporation (the manufacturer) starts an aggressive promotion (sharp discount in the price) to its retailers‚ despite the obvious downside of doing so. Please read the case carefully and
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SUPPLY CHAIN MANAGEMENT AT PANTALOON RETAIL INDIA LTD. (BIG BAZAAR) A PROJECT REPORT Under the guidance Of Dr. Nishikant Jha ______________________________ Submitted by Mr. Anil R Bambhania Roll No—510929526 ______________________________ in partial fulfilment of the requirement for the award of the degree Of MBA IN [Finance] November’2010
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Complex Supply Chain Networks and Supply Chain Drivers: Abstract The analyst in the Distribution‚ Engineering‚ Maintenance‚ and Productions Management Group of the Central Engineering Department for Canbide Corporation is in charge of analyzing various operations at all of Canbide’s facilities. The purpose of our group is to analyze operations‚ report our findings‚ and make recommendations for continued improvements and implementations of Operations Management (OM) tools. The remainder of this
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Module 1 - Session 2: Supply Chain Mapping Exercise 1: Supply Chain Mapping Prepared By Mohd Rahman Sep 29‚ 2014 Introduction of Supply Chain Mapping Supply chain mapping is an analytical tool used in process management and strategic SCM. It is a conceptual map which clearly identifies critical parties or players in the supply chain and relationships between them. It also represents the flow of materials‚ cash and information throughout the chain. It can identify bottlenecks
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* Supply Chain Management In IBM: * Early 1990’s: decentralized geographic and functional departments * Mid-late 1990’s: Distribution and logistics functions centralized into a global organization with world-wide responsibility * Early 2000’s: merger of Customer Fulfillment‚ Procurement‚ Manufacturing‚ and Global Logistics/Distribution functions into a new global Integrated Supply Chain function * Result: cost savings of $5.6B in 2002 and $7B in 2003 * A Case study
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turbulent markets‚ supply chain vulnerability has become an issue of significance for many companies. As supply chains become more complex as a result of global sourcing and the continued trend to ‘leaning-down’‚ supply chain risk increases. The challenge to business today is to manage and mitigate that risk through creating more resilient supply chains. Supply chain managers strive to achieve the ideals of fully integrated efficient and effective supply chains‚ capable of creating
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