The telecommunication infrastructure of Singapore spans the entire city-state. Its development level is high‚ with close accessibility to the infrastructure from nearly all inhabited parts of the island and for all of the population‚ with exceptions. As of 2005‚ there were almost 90 million phone lines in Singapore‚ close to 47 million of which also served other telecommunication devices like computers and facsimile machines. Underwater telephone cables have been laid that lead to Malaysia‚ the Philippines
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with Managing an Organization’s IS Infrastructure * * * Managing Information Technology has evolved just as the technologies have evolved. The usual basic managerial roles are in place involving people‚ equipment and processes. The process list is growing as well as the equipment list and maintenance requirements. The amount of resources to manage in the form of data has grown exponentially. Managers have to keep up to date with technologies as well as look into the future to be
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MGT 430: Exam 1 -Service: deeds‚ efforts‚ or performances -Goods: objects‚ devices or things -The distinction between goods and services is not perfectly clear -A product can be classified as either a good or a service -Scale of Market Entities: the scale that displays a range of products along a continuum based on their tangibility ranging from tangible dominant to intangible dominant -Tangible Dominant: goods that possess physical properties that can be felt‚ tasted‚ and seen prior to
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Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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Case Study 1. How do information technologies contribute to the business success of the companies depicted in the case? Provide an example from each company explaining how the technology implemented let to improved performance. Information technologies are imperative to businesses and organizations that want to be successful. In this case‚ there were three companies that demonstrated how information technologies helped their business. The first company was eCourier. eCourier delivers packages
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redundancy. The Employment Rights Act (ERA) of 1996 defines an employee as “an individual who has entered or works under (or‚ where the employment has ceased‚ worked under). The ERA defines ‘contract of employment’ as “a contract of service or apprenticeship‚ whether express or implied‚ and (if expressed) orally or in writing. The variance between the two is Contracts of Service and Contracts for Service. To begin with‚ the difference a Contract of Service is‚ where an employer and an employee have
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Operational activities of processes covered in other lifecycle phases 72 Common Service Operation activities 79 Monitoring and control 82 5.2 IT Operations 92 vii Chief Architect’s foreword 58 5.1 vi Problem Management 4.5 v List of tables 4.4 4.6 List of figures 5 Preface ix Acknowledgements x 5.3 Mainframe Management 95 1 Introduction 1 5.4 Server Management and Support 95 1.1 Overview 3 5.5
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USING PROJECT FINANCE TO FUND INFRASTRUCTURE INVESTMENTS Throughout most of the history of the industrialized world‚ much of the funding for large-scale public works such as the building of roads and canals has come from private sources of capital. It was only toward the end of the 19th century that public financing of large “infrastructure” projects began to dominate private finance‚ and this trend continued throughout most of the 20th century. Since the early 1980s‚ however‚ private-sector
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service development.....................................................................................4 • Security and Safety issues....................................................................................5 • Service Innovation...........................................
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