"1 describe how to respond to complaints in health and social care enviroment" Essays and Research Papers

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    Maya Kumari was married when she was 15 years old. She was 18 years old when she got pregnant It was her 8th month of pregnancy‚ she was happy but didn’t know how life would change into darkness in a second. I still remember the day when the sunny weather turned gloomy with rain showers and lightning. I noticed something horrible was about to happen! I heard a loud crashing noise of the storm‚ and I felt scared. I was a shy ten-year-old‚ and I had never experienced any storm before‚ so I did not

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    Effective communication in health and social care Different forms of communication are effective in a health centre. These different forms are used in different situations and are most effective for what they are used for. One to one communication- a form of one to one communication could be a GP giving test results back to a patient. This is effective because it ensures the patient is getting the correct information straight from the GP. It is private in a one to one environment so there are fewer

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    Why is a communication skill important to have in a health and social care sector? Communication skills are important as different service users may communicate differently to you there are different reason that can stop people from communicating to you. Communication is skills are important as service users are vulnerable so to have effective communication you will be able to put them at ease and reassure them. It sometimes helps to be clear and calm as it helps the service users to understand

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    standards of care are set out by the Quality Care Commission to enable the safety and care of all people who receive care. Legislation must be followed at all times to ensure your service operates in a legal and safe manner. Failure to comply with legislation can result in an unsafe environment that has a negative effect on the well-being of service users‚ staff and other stakeholders‚ therefore there must be systems in place to ensure compliance. Important legislations that relate to the care sector are

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    Complaints Letters Outline of Notes 1. Writing Complaints Letters - Examples Of How To Write Good Complaints Letters 2. What Are The Tips And Secrets Of Effective Complaints Letter Writing? 3. Write Concise Letters 4. Authoritative Complaints Letters Have Credibility And Carry More Weight 5. Complaints Letters Must Include All The Facts 6. Constructive Letters And Suggestions Make Complaints Easier To Resolve 7. Write Letters With A Friendly And Complimentary Tone 8. Returning Faulty

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    Understanding employment responsibilities and rights in health and social care settings. 1.1 List the aspects of employment covered by law. The law in the uk covers the following aspects: minimum wage‚ hours worked‚ sick pay‚ coshh‚ riddor‚ discrimination‚ health and safety‚ holiday entitlements and pay‚ redundancy and dismissal‚ training‚ disciplinary procedures and union rights.1.2 List the main features of current employment legislations. Equalities‚ (The Equality act 2010) equal opportunities

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    P2 Theories of communication -The communication cycle Effective communication involves a two-way process in which each person tries to understand the viewpoint of the other person." According to Argyle‚ skilled interpersonal interaction (social skills) involves a cycle in which you have to translate or ’decode’ what other people are communicating and constantly adapt your own. Communication is a cycle because when two people communicate they need to check that their ideas have been understood"

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    The unity of man and nature. Human beings live in the realm of nature‚ they are constantly surrounded by it and interact with it. The most intimate part of nature in relation to man is the biosphere‚ the thin envelope embracing the earth‚ its soil cover‚ and everything else that is alive. Our environment‚ although outside us‚ has within us not only its image‚ as something both actually and imaginatively reflected‚ but also its material energy and information channels and processes. This presence

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    P2: Describe the Origins of Public Health Policy in the UK from the 19th Century to the Present Day. 1837- The law started registering births‚ marriages and deaths and began to notice differences in areas. This was because of diseases going round and many people were dying. They wanted to figure out where about the illnesses were most common. 1848- The Liberal government brought the Public Health Act into law. 1849- Unfortunately‚ a massive amount of 10‚000 people died from the disease cholera

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    L3- HSC Technical Certificate unit worksheet Unit 204 – Principles of safeguarding and protection in health and social care The numbers in the bracket after each question relate to the assessment criteria in the standards 1. Define the following types of abuse: (1.1.1) A. physical abuse Physical abuse is when someone is using physical force to hurt/ injure‚ this can include punching‚ kicking‚ punching. It may or may not leave marks/ bruises on the body B. sexual abuse Sexual abuse is the force

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