Why does service tend to be harder for a customer to evaluate than physical goods? Physical goods are easier to evaluate‚ because either they perform the job for which they were intended or they do not. Service is more difficult to evaluate‚ because everyone has a different service level expectiation. For example‚ if a company provides straight-forward all-business service‚ it may attract people who do not have a lot of time and just want to get in and get with as little hastle as possible. However
Premium Customer service Customer Good
Customer Service in Robi EXECUTIVE SUMMARY: This report is prepared on the basis of my three-month practical experience at RobiAxiata Limited. This internship program helped me to learn about the practical scenario of a Telecommunication Company. RobiAxiata Limited is a dynamic and leading countrywide GSM communication solution provider. It is a joint venture company between Axiata Group Berhad‚ Malaysia and NTT DOCOMO INC‚ Japan. RobiAxiata Limited‚ formerly known as Telecom
Free Mobile phone GSM
Customer services‚ www.rbi.org THE RESERVE BANK OF INDIA ELECTRONIC TRANSFER DEPT‚ 6‚ SANSAD MARG‚ JANPATH‚ H.O. 110001-NEW DELHI. Our ref: Cub/Hog/Oxd1/2013. Payment file: RBI/id1033/2013/2014 RESERVE BANK OF INDIA OFFICIAL PAYMENT NOTIFICATION Dear Beneficiary:
Premium Finance New Delhi Federal Reserve System
STARBUCKS: DELIVERING CUSTOMER SERVICE Background Case P.1 According to their data‚ Starbucks are not always meeting our customers’ expectations in the area of customer satisfaction. They came up with a plan to invest an additional $40 million annually in the company’s 4‚500 stores‚ which would allow each store to add the equivalent of 20 hours of labor a week. The idea is to improve speed of service and thereby increase customer satisfaction. P.1 Day‚ Starbucks’ senior vice president of
Premium Coffee Starbucks
1.) An enterprise has to treat customers differently and individually because each customer is different and unique. Each customer has different needs and preference. Some customer wants to be loyal to the enterprise and some are not. The enterprise will have an idea how to treat each customer if they are able to see a customer one at a time. Technologies are now a tool to store data’s and information of each customer. Through this strategy‚ they will know how to get‚ keep and grow a customer.
Premium Marketing
Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms
Premium Public sector Customer service Employment
Job Analysis Multiple Choice 1. _____ is the procedures through which one determines the duties associated with positions and the characteristics of people to hire for those positions. a. Job description b. Job specification c. Job analysis d. Job context e. None of the above (c; easy; p. 112) 2. The information resulting from job analysis is used for writing _____. a. job descriptions b. work activities c. work aids d. job context e. performance standards (a; easy; p. 112) 3. Which of the following
Premium Job description
Yourself as an Effective HR Practitioner Nicole Davey Task 1 Write a report in which you: Briefly Summarise the CIPD Profession Map (i.e. the 2 core professional areas‚ the specialist professional areas‚ the bands and the behaviours) Comment on the activities and knowledge specified within any 1 professional area at either band 1 or 2‚ identifying those you consider most essential to your own (or other identified) HR/L&D role. Word Count: 835 Contents Page Contents 1 Introduction 2 Brief Summary
Premium Management Human resource management Customer
SALES REPRESENTATIVES ANALYSIS Part 1 General Information about each company Altex If you heard about “The smallest price in Romania” that means you know about Altex. Altex is the leader on the IT&C‚ multimedia‚ electronics and household appliances market in Romania‚ for over 20 years now. But not only te price makes the difference: in the same time‚ they offer a big variety of innovative products‚ in addition with optimum financing solutions and adaptation to your own needs. In what concerns
Premium Sales A Good Day Question
Job Description Date written: October 19‚ 2003 Job Status: Full-time position Position Title: Retail Store Manager Job Summary: Manages sales activities of establishments. Directs staffing‚ training‚ and performance evaluations to develop and control sales program. Coordinates sales distribution by establishing sales territories‚ quotas‚ and goals and advises dealers‚ distributors‚ and clients concerning sales and advertising techniques. Assigns sales territory to sales personnel. Analyzes
Premium Problem solving Retailing Sales