Afro Eurasian Studies‚ Vol. 2‚ Issues 1&2‚ Spring & Fall 2013‚ 56-71 Measuring the Perceived Service Quality and Customer Satisfaction in Islamic Bank Windows in Libya Based on Structural Equation Modelling (SEM) Ali Joma Khafafa* Zurina Shafii** Abstract The growth of the banking sector is vital for a country’s economic development as it provides most of the financing sources for businesses. Customer satisfaction is one of the most important factors in determining the feasibility of a banking operation
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Reflective Practice: Understanding Grief Stressful and unfamiliar situations can leave you not knowing how to communicate with another individual. The personal may feel uncomfortable or interpret the wrong message. Therefore‚ it is important to reflect on your own actions‚ so that you can be successful in a similar event. Reflective practice has become the heart of nursing by primarily expressing feelings and experiences (Price‚ 2017). Reflection is a helpful tool that is used to look back on an
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[pic] AL ARAB MEDICAL UNIVERSITY FACULTY OF PUBLIC HEALTH DEPARTMENT OF HEALTH SERVICE ADMINISTRATION Quality of School Health Services from the Perspective of Service Providers and Beneficiaries Submitted in Partial Fulfillment for the Degree of Bachelor of Public Health Prepared By MAILUD EL AMARI ASHARAF ABDULSALAM 2008 CONTENTS Chapter I Introduction and Objectives 1-4 Chapter II Subject and Method 5-6 Research Setting
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An executive summary for managers and executives can be found at the end of this article Importance-performance analysis as a strategic tool for service marketers: the case of service quality perceptions of business students in New Zealand and the USA John B. Ford Professor of Marketing and International Business‚ College of Business and Public Administration‚ Old Dominion University‚ Norfolk‚ Virginia‚ USA Mathew Joseph Associate Professor of Marketing‚ School of Business‚ Georgia College
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Contrast two reflective practice models: - The two reflective practice models I have chosen to compare are Kolb1 and Brookfield2. Reflective practice is intended to help the teacher evolve and develop. It is an essential aspect of continuing professional development and is seen as a fundamental process in improving the quality of teaching3. Although teachers have done this for years the models formalise the process and put a structure on it. However‚ it is a subjective rather than an objective
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IMPORTANCE OF COMMUNICATING QUALITY DATAMICHELLE EDWARDSJULY 17‚2011RASMUSSEN COLLEGEQUALITY IMPROVEMENT IN HEALTHCARE | | This paper is talking about communication and the importance of communicating quality data and example of communicating data within a company. Communication is the medium or the process by which one can convey or express his or her thoughts‚ views and feelings. Whatever the mode of communication‚ the effectiveness of the communication is very important for
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I participated in this service activity at Villa Dalmacia on 12 Gorham Way‚ Spear-wood WA. This organisation assists and cares for the aged care and those who cannot assist themselves. I started on the to the 14th of April and did four more days in the weeks that followed. When visiting Villa Dalmacia I mainly helped in the dementia ward‚ helping with the therapy games. I also; helped with bingo‚ bocci‚ clean cupboards‚ transport patients and serve morning tea. I really enjoyed doing a variety of
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critical reflexive practice ( Cunliffe‚ 2004). The aspect of leadership is integrated in so many facets of our lives. It enables us to view others from various perspectives and gives a greater knowledge and understanding of concepts in making a decision and in making sense of any given situation. Thus far‚ I have a much more comprehensive knowledge of what leadership is and how it relates not only to my organization but also in everyday life. In management learning‚ to practice critical reflexive
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IntroductionNowadays‚ many medium sized service companies have appeared in our market society. What factors have led them to success? Of course‚ the most important one is doing as best as they can on customer service. Customer service is not only a quick table wipe and a glass of ice water. There are many mechanisms to control it. In this essay‚ I am going to describe the importance of customer service‚ and then I am going to talk about how customer service works in the system. Follow that I want
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Quality Management in Service Industries Part 1. Introduction In present time‚ there is a worldwide trend that service industry occupies a dominant position in the economy in the majority of developed countries and areas. Without a doubt‚ major changes in government policy and business transactions have a significant influence on the flourish of services industry. However‚ nowadays the increased value of services also brings big pressure on marketers to implement different strategies
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