writing skill. I was a careless student. Deadline and Due Day were not a big problem for me. My sophomore year was also my first school year in the United State. The only English class that I have ever taken was English 10‚ and it mostly focused on improving my reading skill. One day‚ I was called up by my counselor‚ Mr. Mitchell. He said I still need half credit of English to complete the graduation requirement‚ which means I had to take two English classes in one semester. I was planning to take English
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INTRODUCTION Financial Services is a term used to refer to the services provided by the finance market. Financial Services is also the term used to describe organizations that deal with the management of money. Examples are the Banks‚ investment banks‚ insurance companies‚ credit card companies and stock brokerages. These are the types of firms comprising the market‚ that provide a variety of money and investment related services. Financial services are the largest market resource within the world
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gaps model of service quality was first developed by a group of authors at Texas A&M and North Carolina Universities‚ in 1985. Based on exploratory studies of service such as executive interviews and focus groups in four different service businesses‚ the authors proposed a conceptual model of service quality indicating that consumers’ perception toward a service quality depends on the gaps existing in organization – consumer environments. Theory of the Gaps Model Perceived service quality can be defined
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The Gaps Model of Service Quality Chapter2-1 2 The Customer Gap – Gap 5 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Design and Standards Gap not having the right service designs and standards Gap 3 – The Performance Gap not delivering to service standards Gap 4 – The Communication Gap not matching performance to promises Putting It All Together: Closing the Gaps McGraw-Hill/Irwin Copyright © 2009
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Our Public Services have a vast varied role to play in the world. A human right is a right which is believed to belong to every person. Often they held to include the right to life and liberty‚ freedom of expression and equality before the law. In most independent countries‚ citizens have the right to do anything unless the law specifically prohibits it. There are many arrangements that set out the rights nations should have the funds for their residents‚ such as the Geneva Convention which is divided
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My Leadership and Quality of Practice as an RN vs. LVN Modern television provides us many over the top ways to look at nurses. Some of these TV nurses sell drugs‚ some sleep with every doctor around. The reality is much simpler. Nurses are leaders‚ and year after year are judged as the most honest and ethical profession (“American rate nurses highest”‚ 2014). Leadership All nurses are leaders‚ and are roll-models for those around us. An RN or an LVN can lead a new CNA‚ for example‚ by teaching them
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The importance of web services – an overview Definition A Web service is defined by the W3C as "a software system designed to support interoperable Machine to Machine interaction over a network." Web services are frequently just Web APIs that can be accessed over a network‚ such as the Internet‚ and executed on a remote system hosting the requested services (source: Wikipedia) • Web services are application components • Web services communicate using open protocols • Web services are self-contained
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Young people was based on my desire to cement my experiential learning by developing my knowledge of theoretical concepts through academic study. I have worked with young people for seven years‚ and the majority of my training thus far has been practice based. My current role is as a group worker in a therapeutic community for children and young people. The therapeutic community is a residential provision with a specialist education and therapy centre for children and young people with attachment
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My main concentration right now in my life is my career in Human Services. The education that I am receiving at California State University Dominguez Hills has definitely changed the way I think in regards to people in the society and it has also giving me a background of problems I will run into and what I can do to solve it. I have learned that helping people will never be an easy job and that it can be stressful and frustrating. I will always remember to be patient‚ respectful‚ genuine‚ honest
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Unsolicited Good and Services Act 1. Explain the interpretive difference between ‘means’ and ‘include’‚ using the definitions in section 2. The word ‘means’ suggests that the definition that accompanies it is exhaustive and consequently cannot mean anything different. In some instances the ordinary meaning of the word can limit the intentions of the Act. For example‚ the word ‘unsolicited’ in the Act is given an absolute definition which is more restricted that the ordinary meaning of the word
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