EXECUTIVE SUMMARY Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales‚ because consumers might take their business to a competitor. Good customer service involves developing bonds with customers‚ hopefully leading to long term relationships. It
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302 A1 What is reflective practice? Reflective practice is about looking at your own practice‚ looking at situations you have dealt with and how you deal with them at the time. Then looking at if the way you dealt with it was to the standard and if it could be improved next time. Why is reflective practice important? This is important as you are able to look at your own practice to see if your working to the correct standard and if not what can be done to improve this‚ it my be that training
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Module Title: Practice Learning Experience 1 Module Code: NURS08034 Cohort: September 2011 Assignment Title: Reflective Account Assignment Date: 12/07/2013 Word Count: 1‚656 Introduction This essay will demonstrate the aim of the Scottish Patient Safety Programme (SPSP‚ 2008) in relation to early intervention in a deteriorating patient‚ through reflective practice. Using Gibb’s (1988) reflective model the writer will analyse and
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GUIDE ON REFLECTIVE PRACTICE Reflective practice is the process of looking back on the work you have previously done in order to get better understanding of yourself‚ how you work‚ your thoughts‚ feelings and anything you can learn from those experiences‚ whether good or bad. It is a way of learning by reviewing and thinking back over a situation or an activity. As a result you can identify your strengths and weaknesses and start working on improving yourself. Most of the time you do some form
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Reflecting on ‘Reflective practice’ By: Linda Finlay‚ Phd‚ BA(Hons)‚ DipCOT “Maybe reflective practices offer us a way of trying to make sense of the uncertainty in our workplaces and the courage to work competently and ethically at the edge of order and chaos…” (Ghaye‚ 2000‚ p.7) Reflective practice has burgeoned over the last few decades throughout various fields of professional practice and education. In some professions it has become one of the defining features of competence‚ even if on occasion
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Service Quality Definition of Service Service is largely intangible and is normally experienced simultaneously with the occurrence of production and consumption. It is the interaction between the buyer and the seller that renders the service to customers (Groonroos‚ 1988). Kotler & Keller‚ (2006) defines service as any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Services refers to “economic activities
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industries Claire Halverson‚ T. S. (2008). Effective Multicultural Teams: Theory and Practice (Vol De Drue & Weingart. (2003). Task versus relationship conflict‚ team‚ and team member satisfaction Druskat‚ V. W. (2001). Building the emotional intelligence of groups. Harvard Business‚ 80–90. Hall‚ E. (1976). Beyond Culture. Knopf Doubleday Publishing Group. Hofstede‚ G. (1983). The cultural relativity of organizational practices and theories. Hofstede‚ G. (2005). In G. Hofstede‚ Cultures and Organizations:
Free Culture Cross-cultural communication Geert Hofstede
Development Assignment 7 Michelle Turner Aspen University Healthcare Systems N502 Dawn Deem November 4‚ 2014 Professional Development Assignment 7 Definitions of the quality of medical care are no longer left to clinicians who decide for themselves what technical performance constitutes “good care.” What are the other dimensions of quality care and why are they important? What has changed since the days when “doctor knows best?” Patients deserve the best possible care we can provide to them. A patient
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1. Why is quality a difficult term to define? How can we improve our understanding of quality? As we can see quality is difficult term to define because quality is not an attribute of the object or product‚ it is a perception that relates a person observing or using a product to that product. Hence‚ quality is not absolute‚ but relative. In the lifecycle of a product‚ quality might be different along the stages. A new product could be a quality product if it is chock full of bells and whistles
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Executive Summary This report presents the analysis and evaluation of service offerings at the Singapore Zoo. Areas of analysis include findings from observation and research on the current key service processes and supplementary services of the Singapore Zoo operations; basic focus strategy used by the management and positioning aspects of the Singapore Zoo; as well as comparison of competitors’ service offerings against the Singapore Zoo. Results of the evaluation of recent developments in the
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