Outline the concept of the augmented product. Apply and evaluate the concept to a brand of your choice. The concept of the augmented product tries to show how the overall view of the product and brand by fragmenting it into separate dimensions. Corey (1975) describes it as “the product is the total package of benefits that the customer receives when he buys.” There are 3 dimensions; core‚ tangible and intangible. Through these dimensions the product can be differentiated from competitors and
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5-5 Harrison Products Harrison Products Inc. (HPI) is a global manufacturer of molded plastic products and metal products that are used in the auto industry‚ food and beverage industry (containers)‚ and in a variety of other products and packaging materials. HPI has several manufacturing plant located world-wide‚ generally in locations convenient to the company’s most significant customers. The present case considers one of HPI’s products‚ a one gallon metal can container used for paint
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create value. It does this in 2 ways‚ within the firm and outside the firm. Creating value within the firm At the Corporate/business unit level At this level‚ marketing creates value through corporate culture of customer first. This is then reinforced and measured so that it can transform from only values to action. It is measured by tools such as consumer research‚ customer visits and market orientation assessments. At the product level This is done by analyzing how a product/service should
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PRODUCT Product can be defined as anything that can be offered to a market for attention‚ acquisition‚ use or consumption that might satisfy a want or need. Product can be classified into groups according to their durability or intangibility. As the products of Gardenia‚ it would be classified as non-durable goods. They are tangible goods that are normally consumed in one or a few uses. Gardenia is bread’s product. Such good include products that customers eat daily. This type of product are consumed
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Relationships among Service Quality‚ Image‚ Customer Satisfaction and Loyalty in a Hong Kong Franchised Bus Company Iris M. H. Yeung* Abstract Market share of franchised buses in Hong Kong decreases since 2004 irrespective of increase in service quality as reported by Tang and Lo (2010). This paper investigates how service quality‚ image‚ satisfaction and loyalty are related to gain insight on the decreasing market share problem based on data collected from passengers of a franchised bus company
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The factors involved in international marketing research Management of international marketing research process Sources of data availability Challenges in international marketing research DEFINING MARKETING RESEARCH (1) The “function that links the consumer‚ customer and public to the marketer through information – information used to identify and define marketing opportunities and problems‚ generate‚ refine‚ and evaluate marketing actions; monitor marketing performance; and improve understanding
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The traditional way of viewing the components of marketing is via the four Ps: 1. Product. Goods and services (creating offerings). 2. Promotion. Communication. 3. Place. Getting the product to a point at which the customer can purchase it (delivering). 4. Price. The monetary amount charged for the product (exchange). Introduced in the early 1950s‚ the four Ps were called the marketing mix‚ meaning that a marketing plan is a mix of these four components. If the four Ps are the same as
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PCRA aims at making oil conservation a national movement. As part of its mandate‚ PCRA is entrusted with the task of creating awareness amongst the masses about the importance‚ methods and benefits of conserving petroleum products & emission reduction. To take the message to the people‚ PCRA uses all possible and effective media for mass communication. These include electronic and press media e.g. TV‚ Radio‚ Electronic displays; Press at the National and State level printed literature for specific
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REQUIREMENT NO.1 Table of Contents I. Introduction & Definition of terms -------------------------------- 1 II. Difference between the following: a) Product & Service --------------------------------------------- 4 b) Manufacturing of Products & Rendering of Service ------ 4 c) Quality Base & Time Base Strategies -----------------------5 III. Forms of Production Process ----------------------------------------6 IV. Classification of Production System --------------------------------7
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The core product The product Samowar intends to provide is basically the Russian food. The food will be freshly made to order with guaranteed authenticity. Customer’s needs will be more than satisfied as they will come to Samowar seeking a meal for their hunger. It will certainly meet their natural need for food whilst going above and beyond for taste. To ensure the taste is up to standards‚ Taikow will be working in the kitchen himself along with a very experience team of hand-picked kitchen staff
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