The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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www.perfect-english-grammar.com Time Prepositions One Put in the correct preposition (at‚ in‚ on‚ or no preposition): 1. Lucy is arriving ____ February the 13th ____ 8 o’clock ____ the morning. 2. The weather is often terrible in London _____ January. 3. It’s better to get a taxi if you are out alone _____ night. 4. She got married _____ September. 5. They usually go to the south of France _____ the summer. 6. Columbus sailed to the Americas _____ the 16th century. 7. The Beatles were popular _____
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Make a Decision—It’s Time We are coming to a season where it is time to start making some serious decisions in our lives. There are two options that we have; live for God or live for the world. Which choice will you make? It’s time for people to decide which team they really want to be on and stop jumping from one to the other or even mixing the two. There is no place for lukewarm Christians‚ either be hot or cold‚ the choice is yours. 15 “I know all the things you do‚ that you are neither hot
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(“Watergate”). It is because of two ambitious reporters from the Washington Post that Nixon’s dirty work was uncovered for all the world to know. The film‚ All the President’s Men‚ is a classic because the characterization‚ the setting‚ and the theme to never give up on a goal. Actor Robert Redford bought the rights to All the President’s Men‚ and not only did he own it he had the starring role as Bob Woodward. Woodward a confident man is portrayed as a hero in the movie who was a persistent and kind
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How to use chopsticks properly Does anybody here love Asian food? If the answer is “yes”‚ so you must go to Asian restaurants at least once‚ right? There is one common thing that most of Asian restaurants have‚ can you guess what it is? They are chopsticks. I know some of you may know how to use chopsticks‚ and some may struggle with them. Therefore‚ today I will teach you three ways to use chopsticks properly‚ from the easy level to the advanced level. Right now‚ I am going to give each of you
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presentation. A. Background of the Study Doing struggle and effort in life is important to achieve something just like dream‚ future-plan‚ and achieving aims and goals. Life needs effort. As humans people faced many problems in their life and they cannot go away from this real situation. They can finish or solve their problems of life by themselves or it solved by their friends‚ family or society. Effort can be applied in the life of people to survive‚ to get something‚ to create
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The Roaring 20’s were a time of social‚ economic and cultural growth. It was the time period from 1920-1929 and is arguably the most impactful period in America’s history. The main changes during this time were Prohibition and the Stock Market Crash. Prohibition caused a huge change in social interactions and the Stock Market Crash had major effects‚ not only America’s economy but also other countries. Prohibition was one of the main changes to society during the Roaring 20’s. Prohibition was a
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Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible‚ ensuring maximum guest satisfaction consistent with our hotel standards‚ through planning‚ organizing‚ directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager‚ Concierge‚ Reservation Supervisor‚ Reception Supervisor‚ Assistant
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Assignment Module: C Programming Language Learning Units: a) Introduction to C language b) Operators and basic types c) Control flow 1. Write a Program to input three positive integers representing the sides of a triangle and determine whether they form a valid triangle or not. 2. To round off a floating point number to the nearest integer‚ one adds 0.5 to the number and truncates it to an integer. Using this knowledge‚ try to figure out how to round a floating point number to the nearest tenth‚
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Even though the president does not have the power to declare war and the commanding power is limited to “Army and Navy”‚ the powers that he or she usually expand during wartimes. For example‚ President Lincoln and President Roosevelt have both expanded the power as commander in chief during wars (337). After the 9/11 attack‚ President George W. Bush declared that because he was the commander in chief‚ he had the power to make war and take any action that seemed fit to him in
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