Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practiced. Following are the most basic ones‚ which should always be employed. 1. Use the three answering courtesies: • Greet the caller • State your organisation • Introduce yourself “Good afternoon‚ Accounts‚ Andrew Batt speaking” 2. Show enthusiasm when you answer. Help make the caller feel welcome A tired voice lacking in enthusiasm is very unappealing and reflects
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Aseptic technique Michele Pearson‚ Leah Christine Silver‚ and William Jarvis Purpose Aseptic technique is employed to maximize and maintain asepsis‚ the absence of pathogenic organisms‚ in the clinical setting. The goals of aseptic technique are to protect the patient from infection and to prevent the spread of pathogens. Often‚ practices that clean (remove dirt and other impurities)‚ sanitize (reduce the number of microorganisms to safe levels)‚ or disinfect (remove most microorganisms but not
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Answering Children’s Questions All the children are very curious and they always ask a lot of questions because they want to know a lot of things. "Where does water come from?"‚ "why is the sky blue?" and "what is infinity?" are among the questions that parents struggle to answer for their children. Another query that has tripped up mothers and fathers for generations is‚ "where do babies come from?" Most parents are unable to give a correct answer to the basic questions from children about the
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Anna Bosco Profesor John Maerhofer English 151 May 11‚ y Police Brutality When one thinks of a cop what should come to mind is “hero”. They should be a sign of safety. Although now in this day and age it is no longer true. Now cops are seen as people you want to stay away from‚ people are afraid of them. Cops are now abusing‚ assaulting‚ and killing innocent people‚ this is called police brutality. Police brutality can be caused by policeman’s ability to assume everyone is up to no good‚ racism
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NATIONAL SENIOR CERTIFICATE GRADE 11 ENGLISH FIRST ADDITIONAL LANGUAGE P1 EXEMPLAR 2007 MARKS: 75 TIME: 2 hours This question paper consists of 11 pages. Copyright reserved Please turn over English First Additional Language/P1 2 NSC DoE/Exemplar 2007 INSTRUCTIONS AND INFORMATION 1. This question paper consists of THREE sections‚ namely SECTION A‚ SECTION B and SECTION C. • • • 2. 3. 4. 5. 6. 7. 8. SECTION A: Comprehension (30 marks) SECTION B: Summary (10 marks) SECTION
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N08/1/A1ENG/HP1/ENG/TZ0/XX 88080081 ENGLISH A1 – HIGHER LEVEL – PAPER 1 ANGLAIS A1 – NIVEAU SUPÉRIEUR – ÉPREUVE 1 INGLÉS A1 – NIVEL SUPERIOR – PRUEBA 1 Wednesday 12 November 2008 (afternoon) Mercredi 12 novembre 2008 (après-midi) Miércoles 12 de noviembre de 2008 (tarde) 2 hours / 2 heures / 2 horas instructions to candidates Do not open this examination paper until instructed to do so. Write a commentary on one passage only. INSTRUCTIONS DESTINÉES AUX CANDIDATS N’ouvrez pas cette épreuve
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c IB DIPLOMA PROGRAMME PROGRAMME DU DIPLÔME DU BI PROGRAMA DEL DIPLOMA DEL BI M05/1/A1ENG/HP1/ENG/TZ0/XX/M MARKING NOTES REMARQUES POUR LA NOTATION NOTAS PARA LA CORRECCIÓN May / mai / mayo 2005 ENGLISH / ANGLAIS / INGLÉS A1 Higher Level Niveau Supérieur Nivel Superior Paper / Épreuve / Prueba 1 5 pages/páginas -2- M05/1/A1ENG/HP1/ENG/TZ0/XX/M These marking notes are confidential and for the exclusive use of examiners in this examination session. They are the property of the International
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Melanie Ladmirault Mod 6F ! "May Birthstone." May Birthstone. N.p.‚ n.d. Web. 23 Sept. 2014. ! ! Fun Facts ! May Birthstone poem - the Emerald ! 1. ”Who first beholds the light of day In spring’s sweet‚ flower month of May And wears an Emerald all her life Shall be a loved and a loving wife.” ! 2. The largest Emerald ever mined was in 1695. It weighed 217.80 carats and the height was 10 cm tall. It was sold for $2.2 million in 2001. ! 3. There are many myths
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Name: Date: English Form 1 Model Test This test consists of 40 questions. Each question is followed by three or four possible answers A‚ B and C or A‚ B‚ C and D. For each question‚ choose ONE answer only and circle your answer. Questions 1 – 10 are based on the information given. SECTION A ART GALLERY 1 The sign tells us to A turn left at the junction. B walk to enjoy the Art Gallery.
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This piece is all about the youth of the today… how do they stand up and what’s today’s hope?? hope you like it!! “Youths are the hope of our nation…” I hope so. I do hope so that this saying still remains. What can you say about it? My fellow youth where are you‚ are you still their? I guess were all tired of fighting on our rights and of so many economic problems we are all facing. Philippines! – A great country‚ rich of bounties‚ wonderful sight seeing and most especially it is the pride
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