INTERNATIONAL JOURNAL OF MANAGEMENT AND MARKETING RESEARCH ♦ Volume 3 ♦ Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line
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Impact of Technology On Business Q) What is the impact of technology on business? Explain with the suitable example of financial service sector. Ans) Introduction Technology affects almost every aspect of our lives. Just look around you and you’ll see how wired we are. Thanks to the Internet‚ virtually anything you desire can be delivered to your door in a matter of days. You can even trade stocks or file taxes online. But as much as our personal lives have changed‚ the business world has revolutionized
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an impact on the environment: Directly‚ through the conduct of our business operations‚ e.g. the energy consumed in our corporate offices‚ data centers and retail branches; Indirectly‚ through the products and services we provide to our customers‚ e.g. lending money to finance our customers’ operations and‚ Indirectly‚ through the products and services we procure‚ e.g. the technology and equipment we purchase to run our business. We aim to deliver an environmental sustainability strategy that
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What is CSR? To what extent is there a business case for CSR? In the late 1960s and early 1970s‚ the phrase ‘Corporate social responsibility’ (CSR) came into public view. This essay will describe that what CSR is and how much profits will be taken in business for CSR. Nowadays‚ companies not only sell their products but also give back to the society such as being active in the charity drive‚ solving environment problems‚ spending money to making infrastructure and helping other people achieve
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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1.Define globalization and international business and explain how they affect each other. 2.Why companies engage in international business and why the growth of international business has accelerated? 3.Explain the major causes of cultural differences and change. 4.Discuss the problems and methods of learning about cultural environments. 5.List and describe the various modes of international business as described in the text. 6. What is the different between licensing and franchising? 7.What
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(a) (ed.); Bocij‚ P.; Greasley‚ A.; Hickie‚ S.; (2006)‚ Business Information Systems: Technology Development and Management for the E-Business‚ 3rd Edition‚ London: FT Pitman. Chaffey‚ D (b) (2002); E-Business and E-Commerce Management‚‚ Edinburgh : Prentice Hall Pearson Clarke‚ S.; (2001); Information Systems Strategic Management‚ London: Routledge. Dawson‚ G et al; (2004)‚ Business perspective: The IS View on Delivering Services to the Business. UK: TSO Foster‚ S.T.; (2001)‚ Managing
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Social services interests are with the welfare of children and making sure they are safe from harm‚ they work together with other agencies and the parents of children. In severe cases‚ schools may contact social services‚ if they have concerns about the safety of a child being with their parents or carers then the child may be taken into care‚ for their own safety. NSPCC is a voluntary run organisation‚ they have local service centres across the UK‚ they are the only charity which have the legal
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Delivering Business Value with IT at Hefty Hardware Teaching Note Synopsis This case highlights a retail firm struggling to make sense of the increasing criticality of information technology (IT) to the business and the value IT is currently delivering. Torn between “keeping the lights on” and “delivering new products and services to customers”‚ successive CIOs have failed to connect effectively with their business partners despite seemingly effective relationships at the mid-management level. How
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Unit 211 Provide Reception Services The purpose of the receptionist role is to represent the trust and give the patients the first impression of the NHS as they are the first point of contact between the patient and the organization. It is vital to present a positive self-image and a good representation of the trust because we want people to come back and use the services again and give the trust a good name. We can display a positive self-image by being attentive‚ well dressed‚ having good body
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