BSc Logistics and Supply Chain Management SCHOOL OF BUSINESS BSC LOGISTICS AND SUPPLY CHAIN MANAGEMENT Programme Overview The BSc Logistics and Supply Chain Management programme offered by the School of Business at SIM University (UniSIM) aims to develop human capital and talent to meet the needs of the industry. This is the first undergraduate programme dedicated to the study of logistics and supply chain management to be offered by a Singapore university. Partnering with the Singapore
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Faster response to changing business needs through end-to-end visibility into supply chain operations This implementation won the award for innovation by the US Supply Chain Council (SCC) SCC‚ a renowned global nonprofit organization‚ has established the supply chain world’s most widely accepted framework for evaluating and comparing supply chain activities and their performance - the Supply Chain Operations Reference (SCOR®) model. SITUATION Lack of consistent metrics‚ & reporting rules
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STARBUCKS: DELIVERING CUSTOMER SERVICE Background Case P.1 According to their data‚ Starbucks are not always meeting our customers’ expectations in the area of customer satisfaction. They came up with a plan to invest an additional $40 million annually in the company’s 4‚500 stores‚ which would allow each store to add the equivalent of 20 hours of labor a week. The idea is to improve speed of service and thereby increase customer satisfaction. P.1 Day‚ Starbucks’ senior vice president of
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Master’s degree thesis LOG950 Logistics Warehouse improvement with Lean 5S - A case study of Ulstein Verft AS Iva Gergova Number of pages including this page: 86 Molde‚ 21.11.2010 1 Publication agreement Title: Warehouse Improvement with Lean 5S - A Case Study of Ulstein Verft AS Author(s): Iva Gergova Subject code: LOG 950 ECTS credits: 30 Year: 2010 Supervisor: Associated Professor Bjørn Guvåg Agreement on electronic publication of master thesis Author(s) have copyright
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Starbucks Case Study - Presentation Transcript Case 1 Starbucks: the coffee goes cold Benjamin Seigler & Mark Meyerson Q1) How is Starbucks performing? Is Starbucks in dire straits? Performance indicators ROE Du Pont analysis ROA 1. 3 ROE = Net Income / Shareholder Equity 2. 4 Du pontanaysis 3. ROA = Net income / total Assets 6 Other indicators: After reaching a peak of $40 in October 2006‚ Starbucks Share price declined by more than 75% over the next 2 years. Final quarter
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Supply Chain Management Chapter 15 Pricing and Revenue Management in the Supply Chain Lecturer: Wilmer Jorge © 2007 Pearson Education 15-1 Outline The Role of Revenue Management in the Supply Chain Revenue Management for Multiple Customer Segments Revenue Management for Perishable Assets Revenue Management for Seasonable Demand Revenue Management for Bulk and Spot Customers Using Revenue Management in Practice Summary of Learning Objectives © 2007 Pearson Education 15-2 The Role
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MAKING MARKETING DECISIONS Case 5-1 Harley Davidson’s Customer-Centered Supply Chain 1. How can Harley Davidson marketing and sales‚ personnel interact with its purchasing personnel to further strengthen the supply chain and improve customer loyalty? To further strengthen the supply chain and improve customer loyalty. Harley Davidson marketing and sales personnel must interact with its purchasing personnel to integrate the supply chain from supplier of raw materials and getting the product delivered
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seasons would have already gone by and the supplies manufactured would be out of season. The company would have also missed the two or three style seasons that have already gone by. The only way to resolve this issue is to reduce the lead time by 15 weeks to being only 3 weeks lead time. To the left is a chart of the flows of product‚ information‚ and financial settlements between Miliken‚ apparel shops design & manufacture apparel‚ department store chain headquarters & distribution centers‚ and
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Supply Chain Management (SCM The average company spends nearly half of every dollar it earns on production needs—goods and services it needs from external suppliers to keep producing. A supply chain consists of all parties involved‚ directly or indirectly‚ in the procurement of a product or raw material. Supply chain management (SCM) involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability. In the past
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Benetton are three of the most major fast fashion brands‚ however some of their steps from the “supplier of raw materials to the end-customer” in this case these steps are designing‚ manufacturing‚ distribution and retailing not always same. “All stages in chain must include consideration of the final customer; moreover each operation in chain should be satisfying its own customer.” Benetton First was Benetton‚ created by Luciano Benetton during the time‚ when knitted clothes were expensive in or handmade
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