Delivering Customer Service MARKETING-II DATE OF SUBMISSION-19.11.2012 SUBMITTED BY:- SECTION-C‚ GROUP 13: Abhijit Das- 2012PGP005 Ashwin Vijayan- 2012PGP073 Kumar Abhishek- 2012PGP178 Payal Anand- 2012FPM10 Rajat- 2012PGP292 Sumit Bapuji Gedam- 2012PGP382 Vikash Kumar- 2012PGP438 Situational Analysis Customers: Affluent‚ well-educated‚ white-collar patrons(skewed female) between the ages of 25 and 44 Most loyal customers visit Starbucks as often as 18 times a month‚ but typical customers visited
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A STUDY ON “INVENTORY MANAGEMENT” [pic] “H.P.C.L VISAKHA REFINERY‚ VISAKHAPATNAM” With Reference To Hindusthan Petroleum Corporation Limited‚Visakhapatnam For The Partial Fulfillment of the Requirements For The Award of the Degree Of “MASTER OF BUSINESS ADMINISTRATION” Under the esteemed guidance CH.TRINADH RAO Submitted By K.SHANTHI REGD NO: 116C1E024 MIRACLE EDUCATIONAL GROUP OF INSTITUTIONS (Affiliated To JNTU‚ KAKINADA ) BHOGAPURAM
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Current Trends In Human Services The current economic and political climate has had a profound affect on the human services fields and has impacted those served in a very real and direct way. The Affordable Healthcare Act (AHA) for example has created such a backlash in the political and economic arenas that it has even caused the United States government to shut down due those who resist and fight its implementation and continues to be a heated debate. The relationship between economic and political
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Possible Improvements To Customer Service 1. Why it is important to improve what is offered It is important to improve what is offered in a business as it will keep current customers satisfied and maintain existing customers. It is also important to remain competitive in the current climate and not to lose customers to competitors. Through improving what is offered the business will expand and gain new customers through good reputation‚ and good reputation should reduce the number of complaints
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started time you started the task to time you ended that task and what task you are doing and finally if the task was complete or incomplete. This was I can know how I can change the office assignments. Please see example on the next page to see how your log should look. Date | Time Started | Time ended | Task done | Complete/Incomplete | | | | | | Please be sure you log is detailed on each task. If you did filing‚ What did you file? If you were handling supplies‚ What supplies did
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B-B2-0070-6 KONG CHI TONG‚ Chester B-B2-0380-3 U CHIN CHENG‚ Maggie B-B2-0093-2 1. Can medicine and doctors be included in a discussion of marketing? How? What are the marketing tools? Answer: Medicine and doctors can be included in a discussion of marketing. By using online‚ offline marketing or referral marketing: (a) Online marketing is one of the applications for developing and maintaining a growing customer base. When implementing the online marketing strategy‚ it is more effective to spend
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distribution strategies. You will have the opportunity to analyze traditional and non-traditional retail strategies. Please respond to the following prompt in the class discussion section of your online course: 1. How would you classify Wal-Mart in terms of position on the wheel of retailing versus that of an off-price retailer? Individual Work (35 points) The following assignment allows you to analyze the Mall of America. You will have the opportunity to develop strategies designed to assist
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Page 53 1. What are sure-fire techniques for providing superior customer-service? The sure-fire techniques for providing superior customer-service are the mindset that defines each company’s culture. It is pervasive‚ visible to others‚ and everyone’s responsibility. It also requires organizations to keep the basic company functions in superior shape so that CSRs do not get bogged down with cleaning-up problems‚ correcting errors‚ or being on the defensive with customer. 2. What situations
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CUSTOMER SERVICE ANALYSIS VALUE ADDED SERVICES Pantaloon provides a host of value-added services to enhance customer experience and to garner the loyalty of their customers. Through these value-added services‚ the customer experiences a whole new level of standard in price‚ convenience‚ comfort‚ quality and store service levels. Following is the list of value-added services provided by Pantaloons‚ S.B. Road:- 1. Gift vouchers: Pantaloons provides Gift vouchers in convenient denominations
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8 Rules For Good Customer Service Good Customer Service Made Simple Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want‚ but unless you can get some of those customers to come back‚ your business won¹t be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy happy enough to pass positive feedback about your business along
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