Red de Revistas Científicas de América Latina‚ el Caribe‚ España y Portugal Sistema de Información Científica Rajkumar Paulrajan‚ Harish Rajkumar Service Quality and Customers preference of Cellular Mobile Service Providers Journal of Technology Management & Innovation‚ vol. 6‚ núm. 1‚ 2011‚ pp. 38-45‚ Universidad Alberto Hurtado Chile Available in: http://www.redalyc.org/articulo.oa?id=84718815004 Journal of Technology Management & Innovation‚ ISSN (Electronic Version): 0718-2724
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top company in regards to exceptional customer service therefore‚ they need to replicate there past methods. One method in particular that stands out about the success of Nordstrom is their connection of service to their products. Nordstrom is in the business of a luxury or high-end department store. Therefore‚ they carry the top-of-line products and have fir their customer service to match their products. This is good for a very important reason. A customer looking at high-end products already has
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Customer Service in Travel and Tourism Hilton Hotels Case Study [pic] The ‘Understanding Travel and Tourism’ case study provides useful background information about Hilton Hotels. The first three sections of this case study are based on two presentations on the theme of ‘Reach Beyond’ given to employees of Hilton Hotels UK and Ireland as part of a major staff training programme. Benefits of Good Customer Service Guests tend
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lot of compliment for its products and customer service. Among of them are Dave‚ who is one of the Dell customer support saying that he dealt in the past with the customer service for his laptop replacement that was actually perfect. Bapman007‚ the another viewer made his comment by told them that he never face any problem with service after he brought lots of PC’s from Dell for his business purpose and also helped them to sell quality products to their customer . Most of them are satisfied with all
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BooK 1 ETHICAL AND PROFESSIONAL STANDARDS AND QuANTITATIVE METHODS - Reading Assignments and Learning Outcome Statements Study Session 1 - ........................................ 7 Ethics and Professional Standards ............................................. 13 91 98 Self-Test - Ethics and Professional Standards Study Session 2 Study Session 3 - ........................................................ Quantitative Methods: Basic Concepts Quantitative Methods: Application
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UN10GH1 Client preparation and consultation Always greet your client‚ take their coat and prepare them with a gown and towel‚ remember to have a consultation before you proceed with any treatment. Consultation With out a consultation you will not be able to tell what hair type your client has or if they have any contra-indications. Do a record card (it has a disclaimer on the back) the client must know what they are
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“Characteristics of services compared to goods” Term paper on “Characteristics of services compared to goods” Course Title: Service Marketing Course code: MKT 367 Prepared for: Nazia Nabi Faculty‚ School of Business‚ UITS Head of the BBA Department‚ UITS Prepared by: 1. S.M. Salehine Sakib (ID: 11310221) 2. Shahnaj Kabir Raha (ID:11310196) 3. Hasnahena Lucky (ID:11310219) 4. MD. Shake Safi (ID:11310031) 5. Md. Borhan Uddin (ID:11310225) University of Information Technology and sciences
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Patrick Kueppers 12.1.11 Maintaining Friendships Friendships‚ they’re meant to bring people together for social interactivity and quality time with one another. However‚ they’re not that quick and easy‚ many friendships easily break apart if not careful enough. But did you know that there are special ways you could do to make sure you maintain those friendships? Three of the main skills are; starting a group‚ teamwork‚ and showing respect. These skills are to not only to maintain a friendship
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A Study on Customers Preference and Satisfaction of Four Basic Banking Services in Coimbatore and Erode T Vetrivel* and T Devasenathipathi** The purpose of this study is to investigate the differing preference and satisfaction level of customers towards Loans‚ Deposit schemes‚ Insurance and Value-added services rendered by various banks in Coimbatore and Erode cities. By using non-probability convenient sampling‚ 300 samples were taken at various branches and ATM centers‚ etc. Simple percentage
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Transport - Inventory - Task 1.1 Itemise some of the inventory held by the following operations: Hotel: Food and beverages‚ bed sheets‚ toiletries‚ cleaning equipment Hospital: Syringes‚ overalls‚ bed sheets Retail Store: Clothing‚ food‚ drinks Task 1.2 Using the above illustration‚ what do you consider to be the aim of the inventory management? Are there any conflicts likely to occur for inventory control? I consider the aim of the inventory management is
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