Measuring & Managing Customer Satisfaction “The Long Case” Discussion Questions 1. Describe Enterprise’s basic operating model at the branch level. What competitive advantages does it provide? What might be the disadvantages of the model? Size: Enterprise branches are designed to operate like small‚ local businesses Structure: scientific management every lines employees focus on their own task Meet performance targets Ensure quality of products & services. Updated structure:
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Case 2– Research in Motion- RIM 1. What were some of the challenges RIM faced to protect its Intellectual Property and how did RIM handle those challenges? There was a legal action between NTP and RIM over the intellectual property. RIM resolved the action. To protect its intellectual property‚ RIM agreed to pay $612.5 million to NTP Inc. to settle the fight. The dispute had threatened to end RIM’s BlackBerry e-mail service to millions of users in the U.S. and has been the subject of a four-year
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Steering System and Suspension Design for 2005 Formula SAE-A Racer Car A dissertation submitted by Cristina Elena Popa in fulfilment of the requirements of Courses ENG4111 and 4112 Research Project towards the degree of Bachelor of Engineering (Mechanical) Submitted: October 2005 2 Abstract The dissertation documents the design project for the steering system and suspension of the 2005 Formula SAE-A racer car made at the University of Southern Queensland. The dissertation
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Auction there is a service charge of $50 to survey your car and submit to system 1) Car Plate Number 2) Owner ID Type (NRIC) 3) Owner ID 4) Mileage 5) Features / Accessories 6) Car Condition 7) Photos 8) Name 9) Mobile Number 2. http://www.sgcarmart.com/main/sell.php $48 for 6 weeks 3. http://www.stcars.sg/placeads Post ad for free Details Required: 1) Make (Mercedes-Benz) 2) Model 3) Type (Luxury‚ Sports‚ Hybrid) 4) Price (S$)
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Case 1. Discussion questions 1. Describe the global economy forces that pushed creativity to move up the value chain. Creativity is one of the top five wholesale suppliers to national craft chains in the United States with 500 employees and for office and warehouse locations in California and one in Hong Kong. Studies are showing that the company creativity has proven to outsource the manufacturing across Asia. Creativity is also found strong business models that are capable of dealing with
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Case 10-8 Ellie Enterprises An investment that is not one of the three traditional asset types such as stocks‚ bond and cash are considered as an alternative investment. “These types of investments include hedge funds‚ managed futures‚ real estate‚ commodities and derivative contracts.” (www.investopedia.com). These are subject to less regulation and use leverage and derivative instruments to optimize their returns. “In spite of many pensions and private endowments beginning to invest in these
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for SMART Recovery meetings. These do not tell you what to think or believe - just what we expect of each within the meeting itself. Sticking to these guidelines will keep the meetings effective and safe. The facilitator will try and keep the meeting to these principles‚ but it is important to remember that everyone in the meeting should do their bit to keep the meeting on track. 1. Mobile PhonesAll mobile phones must be switched off or on Silent mode‚ unless you are the official SMART recovery
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Physics of Car Crashes INTERNAL - Notes INJURIES TO A HUMAN: During a car crash‚ there are three different collisions that occur. The first one is the collision of the car and the opposing object‚ the second is the human inside the car and the car itself. The final collision is the ones that occur within the human body itself. BRAIN: The human brain is protected by the cranial cavity or the skull. The brain is suspended in a substance called the cerebral spinal fluid‚ which is denser than the skull
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The Disadvantage of the Smart Phones Good morning to all my friends and the teachers. Today‚ I would like to speak about the disadvantage of the smart phones. Nowadays‚ most of Malaysians have smart phones. This gadget has many advantages and disadvantage to us. Talking about disadvantages‚ there are lot of negative aspects of using mobile phones. Firstly‚ using cell phones too much will probably be harmful for human’s health as it can increase the risk of brain cancer. Lacking of face-to-face
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of the degree of MCA) Batch 2011-2014 (MC0602-Term Paper) SYNOPSIS ON “SMART CARD” SUBMITTED TO: SUBMITTED BY: Mr.Dadan Kumar Jha Ranjana Kumari Mr. Ashish Sharma REG.NO. 3521130118
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