CHAPTER 1 : INTRODUCTION : BRIEF DESCRIPTION : An internet café or cybercafé is a place which provides internet access to the public‚ usually for a fee. These businesses usually provide snacks and drinks‚ hence the café in the name. The fee for using a computer is usually charged as a time-based rate. Cyberia: one of the world’s first Internet cafés‚ London‚ 1994 The internet cafe phenomenon was started in July 1991 by Wayne Gregori in San Francisco when he began SFnet Coffeehouse Network
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for the parent and the subsidiary. Do the result seem misleading? b. Compute the multifactor productivity figures for labor and capital together. Are the results better? c. Calculate raw material productivity figures (unit/$ where $1= FC 10). Explain why these figures might be greater in the subsidiary. 6 Various financial data for 2004 and 2005 follow. Calculate the total productivity measure and the partial measures for labor‚ capital‚ and raw materials for this company for
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1 Chapter Introduction to Operations Management True/False 1. Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization’s goods or services. Answer: False Page: 4 Difficulty: Easy 2. Often‚ the collective success or failure of companies’ operations functions will impact the ability of a nation to compete with other nations. Answer: True Page: 4 Difficulty: Easy 3. Companies are either producing goods or delivering services. This means that
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The company targeted budget-minded consumers with the slogan "Where the Lowest Price is the Law." In the face of fierce rivalry from WalMart entering the competitive landscape and various operational shortcomings‚ Zellers made several strategic decisions and changes. After 1998‚ Zellers was using a niche market strategy‚ by adjusting its mission to become a "mom’s store." Zellers focused on offering fair value to consumers‚ as opposed to the lowest price. The company moved away from the low cost
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Step 2 : Review the current process 10 3) Step 3 : Speak to job holders about the current process 11 4) Step 4 : Draft process maps based on the current process and obtain job holder feedback 12 5) Step 5 : Feedback review workshop 12 6) Step 6 : Hold a process improvement Workshop 13 7) Step 7 : Draft new and improved process flows 14 8) Step 8 : Provide the client with the final documentation for review 14 9) Step 9 : Process roll out 15 10) Step 10 : Ongoing Review and recommendations
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| Delhi | Mumbai | Bangalore | Kolkata | Availability of infrastructure | 20 | 40 | 60 | 35 | 55 | Size of the market | 30 | 30 | 40 | 60 | 80 | Industrial relations climate | 80 | 30 | 50 | 60 | 50 | Tax benefits and concessions | 80 | 20 | 10 | 20 | 20 | Availability of cheap labor | 70 | 70 | 45 | 50 | 50 | Nearness to port | 20 | 40 | 90 | 50 | 60 | Solutions Factors | Rating | Relatives weights | Availability of infrastructure | 90 | 0.28 | Size of the market | 60 | 0.18
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ASSIGNMENT 1 Assignment 1 Solve the following exercise (100pts): 1. Management Decision Problem Snyders of Hanover‚ which sells more than 78 million bags of pretzels‚ snack chips‚ and organic snack items each year‚ had its financial department use spreadsheets and manual processes for much of its data gathering and reporting. Hanover’s financial analyst would spend the entire final week of every month collecting spreadsheets from the heads of more than 50 departments worldwide. She would
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The Art of Hard Human Resource Management The financial crisis began in 2008 has given rise to the deterioration of global economics. An increasing number of firms had gone bankrupt while others are fighting for survival. A variety of aspects have great dominations on the fate of the firm‚ with human resource management being one of the most crucial principles. Human resource managers should resort to certain managements to impinge upon the firm. Be it Michigan Model or Harvard Model (which are
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Chapter One ~ Operations and Productivity • POLCA (plan‚ organize‚ lead‚ control‚ achieve) • Suppliers → Inputs → Process → Outputs → Consumers (SIPOC) • 3 functions to create goods and service: o Marketing o Production/operations o Finance/accounting • Why Study OM? o Learn how people organize themselves for productive enterprise o Learn how goods/services are produced o Understand what operations managers do o OM is a costly part of an organization • Productivity= Units produced or
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Production & Operations Management What is operation management? What is the role of the Operation Manager? Set of activities that create value in the form of goods and services by transforming inputs into outputs. The role of an operation manager is to design and manage the daily operations and activities in a way that the productivity of the employees raises. It is also their responsibility to ensure that the physical and the human resources of the organization are achieved. He
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