Importance of Operation Management and its Key Elements WH Smith is a British retailer‚ well-known and publically-quoted book retailer‚ and newsagent and entertainment product in the UK. Recently it was reported how Kate Swann‚ the former CEO for the last 10 years‚ has turned the company around from £135m losses to £106m profit in a decade (Holland). The reason behind this profit is the right decision of Kate Swann. Now let’s see what she did to make WH Smith profitable (Creevy). 1.1 Operation Management
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Chapter 10 1. Define capacity including the two ways it can be viewed. Provide an example of each way. Capacity is the capability of a manufacturing or service resource such as a facility‚ process‚ workstation‚ or piece of equipment to accomplish its purpose over a specific time period. Capacity can be viewed at the maximum rate of output per unit of time or as units of resource availability. Automobile plant is an example of capacity at the maximum rate of per unit of time and a hospital
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1.From your knowledge of restaurant‚ from the video‚ from the Global Company Profile that opens this chapter‚ and from the case itself. Identify how each of the 10 decisions of operations management is applied at Hard Rock Cafe? 1) Design of goods and service Hard Rock Cafe us famous for foods from classic American -burgers and chicken wings- . So they try to be good in service to customers and always modifying the menu. The experience concept is to provide not only a custom meal from the menu
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Forecasting Forecast can help managers by reducing some of the uncertainty‚ thereby enabling them to develop more meaningful plans than they might otherwise. A forecast is a statement about the future. Features common to all forecasts 1. The same underlying causal system that existed in the past will continue to exist in the future. 2. Forecasts are rarely perfect; actual results usually differ from predicted values. 3. Forecasts for groups of items tend to be more accurate than forecasts
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1. A manufacturer’s average work-in-process inventory for a certain part is 1‚000 units. The workstation produces this part at the rate of 200 units per day. What is the average time a unit spends at this workstation? 2. The Wilcox Student Health Center has just implemented a new computer system and service process to \improve e±ciency." As pharmacy manager‚ you are con- cerned about waiting time and its potential impact on college students who \get no respect." All prescriptions (Rxs) go
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Expand | 30 | 0 | 30 | Subcontract | 10 | 10 | 10 | The best of these worst regrets would be chosen using minimax regret. The lowest regret is 10‚ which is for a subcontract facility. Hence‚ that alternative would be chosen. Exercise 2 page 224 a. Determine the expected profit of each alternative. EP Do nothing = 0.3x50+0.7x60 =$57 EP Expand = 0.3x20+0.7x80 =$62 EP Subcontract = 0.3x40+0.7x70 =$61 b. Analyze the problem using a decision tree. c. Compute the expected value
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Narrative Essay "Anger Management" I hear some people say that they got so angry they lost control and didn’t know what they were doing. I often wondered what that must be like. I‚ being a very passive person‚ have never lost control when I’ve become angered. I’ve always had total awareness of my situation. In the movie "Anger Management"‚ Jack Nicholson so nicely stated: "Your temper is the one thing you can’t get rid of by losing it" I’ve probably come close at times‚ but never gone
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Module One Shedding the Light on Decision Making 1. According to Pearl‚ one of the most important factors in critical decision making is setting goals‚ both short and long term and staying focused on them. This principle applies to managing my life in that years ago I set the long term goal of becoming a CPA. Through setting short term goals of completing my Associates degree I changed my long term goal to teaching business. To do this I had to re-structure my short term goals to include taking
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------------------------------------------------- The Production/Operations Function In Business A. True/False 1. Production/operations Management refers to creation of goods whereas production refers to the creation of services. 2. All organisations‚ including service organizations such as banks and educational institutions‚ have a production function. 3. Production is a creation of goods and services. 4.
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contains 25 bags. The standard deviation is estimated to be three (3) ounces. The upper control chart limit (for 99.7% confidence) for the average would be____ounces. a. 9.4 b. 18.0 c. 10.2 d. 7.2 e. 10.8 10. R-charts measure changes in: a. central tendency. b. degree of variation. c. number of defects per production lot. d. natural variations. e. none of the above. 11. Bags of chocolate candy are sampled to ensure
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