Chapter 2 The Nature of Services Distinctive Characteristics of Service Operations In services‚ a distinction must be made between inputs and resources. For services‚ inputs Are the customers themselves‚ and resources are the facilitating goods‚ employee labor‚ and capital at the command of the service manager. Thus‚ to function‚ the service system must interact with the customers as participants in the service process. Because customers typically arrive at their own discretion and with
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brings them through the air. At the destination‚ another ‘gateway’ meets them‚ and bridges them from the air back to the ground. The “gateway” uses many other facilities and/or services to ensure a seamless transfer of passenger or freight between the ground and air. An airport is a whole host of facilities and services combined together to ensure the complete‚ safe and smooth function of aircrafts arriving and departing from the airport. To the community‚ in an economic sense‚ it brings local
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analysis is to maximize profit of Giant Motor Company which has 3 lines of products and offers 3 brands of cars namely Lyra‚ Libra and Hydra which corresponds to subcompact car class‚ sporty car class‚ and luxury car class respectively. Currently the company has 3 manufacturing plants and each of them is dedicated to a specific product line. For future planning‚ the company has an option of retooling its manufacturing capacity which would bring a major expense to company but would increase its production
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BBA – 305 PRODUCTION & OPERATION MANAGEMENT Model Questions based on Previous years Question Papers UNIT – I Qs. 1 : Explain the importance of Production & Operation Management in current scenario. Why it has become an integral part of Business Education ? State with examples. [BBA-IP: Dec. 2011] Qs. 2 : Operation Management is becoming a very important subject in Business Education in the last few
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For my project I have chosen a Toyota Motor Corporation (TMC) an international automobile manufacturer. In addition‚ Toyota provides retail and wholesale financing‚ retail leasing and certain other financial services primarily to its dealers and their customers related to vehicles manufactured by Toyota. The major portions of Toyota ’s operations on a worldwide basis are derived from the Automotive and Financial Services business segments. The Company also has an All Other segment‚ which includes
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2/21/2014 EM 502 OPERATIONS MANAGEMENT INTRODUCTION Middle East Technical University 1 Department of Industrial Engineering 06531 Ankara / Turkey General Information • Textbook: Operations Management by Heizer and Render‚ Prentice Hall‚ 10th Edition‚ 2010. • Grading – Midterm Exams (2) 60% – Final (Comprehensive) 20% – Case Studies (2 or 3 – team work) 20% Middle East Technical University 2 Department of Industrial Engineering 06531 Ankara / Turkey 1 2/21/2014 Outline • • • • • • • •
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Production and Operation Management Cheng Guoping Chapter 1 Introduction 1. Production System 2. Production and operations in the organization 3. Function and jobs of POM 4. Decision Making in POM 5. The emergence of production and operation management 1. Production System Production and operation management (POM) is the management of an organization ’s production system‚ which converts input into the organization ’s products and services. 1.1 Production system model Inputs
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unit is £100 for the Standard and £300 for the De-Luxe. Each model requires 1 hour per unit in the machine shop and 40 machining hours are available per week. The Standard model can be assembled and finished in 2.5 hours per unit but the De-Luxe takes 10 hours per unit. There are 200 hours per week available for assembly and finishing. Market research suggests that the maximum weekly sales of the De-Luxe model will be 18 units. The products use a special component‚ of which only 1‚200 are currently
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Operations Management in Business Table of Contents Introduction..............................................................................................................................3 LO 1 LO1.1 Explain the importance of operational management.......................................................4 LO1.2 Explain the need to produce safely; on time; to cost; to quality and within the law......6 LO1.3 Explain the link between operations management and strategic planning...........
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CHAPTER 1 INTRODUCTION TO Operations Management Teaching Notes Many students come to this course with negative feelings‚ perhaps because they have heard that the course includes a certain amount of quantitative material (which many feel uncomfortable with)‚ or perhaps because the course strikes them as “how to run a factory.” Others seem to have very little idea about what operations management is. I view the initial meeting with my classes‚ and this first chapter‚ as opportunities to dispel
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