100 Yen Sushi House (Case 4.1) 2. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition‚ and what competitive advantages do they offer? A. Customers need not to wait for sushi they want. All kinds of sushi are on the conveyer belt. So the customers’ work is just picking what they want. i. Customer and Employee need not to move a lot. B. Like ‘Self-service’‚ serving cost is reduced. Even though there is any demand fluctuation‚ there would
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differentiate 100 Yen Sushi House and how do they create a competitive advantage? 1. Production-Line Approach 2. Pull approach 3. Cozy Environment 4. Price 5. JIT and Quality control system 6. Human Resource Q.3 How has the 100 Yen Sushi House incorporated the just-in-time system into its operations? 1. Receives fish only when it is needed 2. Making quality the responsibility 3. 100 Yen also uses a kanban system Q.4 Suggest other services that could adopt the 100 Yen Sushi House service
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1. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition‚ and what competitive advantages do they offer? Features: They have an ellipsoid shaped serving area in the middle of the room where inside three or four cooks were preparing sushi. They have a conveyor belt going around the ellipsoid service area like a train track when different plates of sushi. Each plate cost 100 yen. They don’t have a cash register‚ they cashier just counts how many plates
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100 Yen Sushi House 100 Yen Sushi House is exactly the showcase of Japanese productivity‚ which is a famous sushi restaurant in the Shinjuku area of Tokyo. 100 Yen Sushi House utilizes ‘just-in-time’ and total quality control systems to prepare food and serve customers to improve productivity in the workplace. It is totally a labor-intensive operation based mostly on simplicity and common sense rather than high technology. [pic]100 Yen Sushi House Blueprint Special production-line approach
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CASE1: 100 YEN SUSHI HOUSE 1. Prepare a service blueprint for the 100 Yen Sushi House operation. [pic] 2. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition‚ and what competitive advantages do they offer? Features: The price is uniform‚ 100 yen per plate. There was a conveyor belt going around the ellipsoid service area. The whole operation is based on the repetitive manufacturing principle with appropriate ’just-in-time’ and quality control
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. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition‚ and what competitive advantages do they offer? The main differentiating factor of 100 Yen Sushi House is its production-line approach to food preparation and service. Even the customers are included in the production line. The rate at which customers enter the restaurant‚ remove dishes from the food train‚ and leave the restaurant determines the flow of the delivery process. This "pull"
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• Based on Lee (2013)‚ the employees of Sushi Zanmai need to be trained in a very discipline and good ways to serve customers. Employees need to have an ability of able to recognize returning customers and connect with their personal basis in order to make them feel like a valued customer. Sushi Zanmai also treats its employees as a family. However‚ there is no obvious evidence that it has any online engagement with its employees. BenefitsPro (2013) stated that new media such as Facebook‚ Twitter
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Go Sushi‚ a small franchised retail enterprise in the take away food industry. The information received is based on interviews with owner and innovator Luigi Bertolacci‚ and research in to the external and internal environment related to Go Sushi and the take away food industry. Go Sushi first opened as a sushi train in 1999 and a further 4 trains were opened in the next 6 years. In 2006 the company’s business model was re-written and the sushi trains were transformed in to cabinet sushi take
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Taco Bell‚ by moving the kitchen off-site‚ allows employees and managers to focus on serving customers rather than manufacturing meals. This article is an excellent critique of the production-line approach to service design. Case: Taco Bell Corporation (HBS Case 9-692-058) Taco Bell is a fast food restaurant chain serving Mexican food that is formulated to appeal to the American general public. As of 1991‚ the company had gone through a remarkable transformation and was hailed by the press
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Sushi Sushi is most commonly defined as a Japanese dish shaped into a roll‚ consisting of cold cooked rice dressed with vinegar‚ wrapped in seaweed and garnished with raw or cooked seafood and vegetables‚ then cut into bite-sized pieces. (dictionay.com) Although not in its most contemporary‚ present form‚ sushi has been around for a surprisingly long period of time. What began as simple‚ two ingredient rolls‚ has blossomed into multi-ingredient flavored delights. A variety of types arises from
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