Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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APPLE INC. INTRODUCTION: Apple Inc. with its headquarters in Cupertino‚ California is an American multinational corporation which manufactures designs and sells personal computers‚ electronics‚ online services‚ computer software‚ cellular phones‚ portable music players‚ watches and variety of other related things including applications. Apple Inc is mainly famous for its hardware products which includes its smart phone ‘iPhone’‚ Apple TV‚ its portable music player ‘iPod’‚ its line of computers ‘Mac’
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Week 05 Case Study “Apple introduced the original iPhone back in 2007‚ instantly obsoleting every other smartphone on the planet in every way that mattered” (Ritchie‚ 2013‚ p.1). Within the next two years Apple came out with the iPhone 3G and 3GS which they were able to increase the functionality while simultaneously lowering the price‚ this allowed Apple to take the smartphone fully out of the niche and make them mainstream (Ritchie‚ 2013). Apple was able to bring the iPhone to broader
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� MARKETING AND SALES STRATEGIES OF APPLE INC. INTRODUCTION Over Apple ’s thirty-five year history‚ Apple has become the worldwide model for what a successful company should look like. Apple ’s annual revenue climbed to $108.25 billion dollars and their shares rose 75% during the fiscal year of 2011. After winning the _Fortune_ "Most Admired Company" award for the fifth year in a row and having their value top the $600 billion dollar mark‚ Apple is asserting its position as the most valuable US
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How can you use your body language effectively during a job interview? The working life usually begins when one of us decides to apply for a particular job‚ and usually the first step of applying is by submitting your CV. After that you`ll be asked to have your personal interview which is known as a judging point for your eligibility for the job. Most of the Employers these days are trained to notice body language carefully and really care about the translation of each
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“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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Table of Contents Table of Contents i-ii Executive Summary iii 1. Background of Apple Inc. P.1 2. Apple Inc.’s Brand Development Decision 1. Brand Identity 1. Salience dimension P.2 2. Brand Meaning 1. Performance dimension P.2-3 2. Imagery dimension P.4 3. Brand Reponses 1. Judgments dimension P.4-5 2. Feelings dimension P.5-6 4. Brand Relationship 1. Resonance dimension P.6 3. Marketing mix
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creativity. What approaches has Apple relied upon? What alternative have others firms in the industry pursued? What other stoves could Apple implement? Apple is taking the following creativity approaches: imagination and investment. 1) Imagination: Apple is primarily focusing on innovation and flexibility; therefore‚ they are consider to be relying on the "imagination" approach‚ where the key is gear towards the transformation of ideas and experimentation. For example‚ Apple has innovated the iPod music
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iv) Place (Distribution) During this assignment I am going to be making my reference to Apple Inc.‚ specifically looking at their iPhone product. I will therefore refer to Apple and how they diversified their iPhone products‚ the iPhone price assortment‚ iPhone’s places for distribution and the promotional approaches they have adopted to advance these products. 0.1.0 Company Background Apple Inc. is a multinational corporation headquartered in Cupertino‚ California‚ U.S. It is one
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Ask any 15+ year old if they have heard the name of Julius Caesar. I guarantee you their response will be‚ ‘yes’. Now I ask myself why that is. What kind of character do you have to be to be to be known unanimously? To be remembered centuries later? You have to be a revolutionary leader. “These days we know exactly what we want in a leader. They have to share our ideas‚ be persistent‚ and have people like us in mind no matter what they do. If they do not possess these qualities‚ we do not elect them
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