However‚ while the concept seems simple enough‚ being an effective team involves much more thought and work. The text‚ Developing Management Skills‚ written by David A. Whetten and Kim S. Cameron‚ supplies a more specific definition of a team. It is a group of people who are interdependent in their tasks‚ affect one another’s behavior through their interactions‚ and see themselves as a unique entity. This definition implies that an effective team must be mindful of the interdependence that exists
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CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
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11/8/12 The History of Apple Computer Steve Jobs and Steve Wosniak became friends in 1971. Wosniak was 21 and Job‚ 16. They belonged to a computer club where hobbyists build computers from kits. In 1976 Jobs convinced Wosniak that they might make a few dollars if they built a computer they could sell. Wosniak went to work. Although the machine was fairly simple‚ it was nevertheless a masterpiece of design‚ using far fewer parts than anything in its class‚ and quickly earning Wosniak a
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Students Brand Preferences Between Apple and Samsung Smartphone INTRODUCTION Smartphone has revolutionized the way we do thing‚ the role Smartphone play in today’s society is phenomenal. Today’s Smartphone is taking the role of computer‚ making it possible to do a lot with this small hand held device. It has a broad use such as sharing information‚ paying for products‚ browsing‚ and shopping. Virtually every activity today has a Smartphone application for it. Smartphone can be
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BLT1 CREATING CUSTOMER VALUE Most of the companies nowadays utilise customer-centric approach as to ensure the quality service brought to the customer (Bolton 2004). Moreover‚ recruiting new customers cost always more than maintaining loyal customers that ultimately aims for profit for the organization (How not to let business slip away: Don’t upset old customers when tempting new ones‚ 2010). As a result‚ a lot of attentions have been drawn from the customers by the organizations via different
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APPLE TEACHING NOTE The Apple case can be used to illustrate the issues of make or buy and managing the supply chain. It is best used in the middle part of an operations strategy course. It not only introduces the issues of managing suppliers but also affords the opportunity to reinforce other key topics‚ including developing an operations strategy‚ designing products‚ and managing lead times and inventory. Questions similar to the ones below have been found adequate to bring out the key issues
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The Apple iPhone provides its user with the ultimate mobile device which include high quality features and stunning design concept. The iPhone is a mobile phone‚ a highly useable widescreen iPod with touch screen controls and a Internet communications device‚ all rolled into one portable device making it an outstanding smartphone. The casing is small and lightweight which measures 115mm x 61mm x 11.6mm and weighs 135 grams. The casing comes is a selection of popular colors which include a sleek black
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To have a competitive advantage a company should have a right strategy‚ consequently to have distinctive competences and as a result to have good resources and capabilities‚ which bring high profitability to the company. In our case the competitive advantages of Apple is differentiation and innovation‚ high quality‚ great customer responsiveness‚ high level of marketing and having strong sales department. By recruiting Steve Jobs Apple did its first steps. They have done a good research and according
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Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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Journal of Business Management Vol. 5(1)‚ pp. 187-195‚ 4 January‚ 2011 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology
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