Discussion Questions 1. How do we define and classify services? 2. How do services differ from goods? 3. How can we achieve excellence in marketing services ? 4. How can we improve service quality? 5. How can goods marketers improve customer service? Slide 2 of 29 The Nature of Services 2008 – 2018 Loss of 1.2 million jobs 2008 – 2018 Gain of 14.6 million jobs Slide 3 of 29 Service An act or performance one party can offer to another that is mostly intangible and does not result
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Chapter 13 psychological disorders Psychological disorders review Michelle Valle Methodist University Psychological disorders Every person at some point gets anxious‚ depressed‚ withdrawn‚ or suspicious‚ just less intensely than someone with a psychological disorder. Psychological disorders are deviant‚ distressful ‚ dysfunctional patterns of thought‚ and they have changed since the 1700s. There are six types of personality
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Hannah Baker was a teenager who faced betrayal‚ violence‚ guilt‚ and given a bad reputation based on the rumors that were spread about her in school. She committed suicide because of the situations she encountered. Betrayal‚ false reputations‚ violence‚ and guilt are elements that drive adolescents towards suicide in the novel Thirteen Reasons Why. Thirteen Reasons Why is about a teenage girl named Hannah Baker who arrived to a new school. She faced a lot of horrible situations that drove her to
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On April 11‚ 1970‚ three men were scheduled to fly to and land on the moon. The mission labeled Apollo 13. Alan Shepard‚ Stuart Roosa‚ and Edgar Mitchell made-up the original crew members of Apollo 13‚ but because of an inner-ear surgery‚ Alan Shepard felt unprepared to fly Apollo13. Jim Lovell‚ the commander of Apollo 14‚ was then approached and asked if he would mind switching flights with Shepard. Jim did not think there would be a great difference between the two flights and wanted to get back
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Luke 11:1-13 is a very important part of the Gospel of Luke. This passage starts out with Jesus praying. Then‚ one of the disciples asked Jesus how he should pray. Jesus teaches us how to pray and gives us the most famous prayer of them all; the Our Father. “Jesus told them‚ “When you pray‚ say: ‘Father‚ uphold the holiness of your name.Bring in your kingdom. Give us the bread we need for today. Forgive us our sins‚ for we also forgive everyone who has wronged us. And don’t lead us into temptation
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years in governmental type funds totaled $752‚000 (net of accumulated depreciation) as of January 1‚ 2012. • Depreciation on capital assets used in governmental- type activities amounted to $79‚500 for 2012 • No capital assets were sold or disposed of in 2012 and all purchases are properly reflected in the fund-basis statements as capital expenditures. b. Long-term Debt • There was no outstanding long-term debt associated with governmental- type funds as of January 1‚ 2012. • April 1
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Similar to housing there is a program to assist with food assistant such is Food Stamps which a voucher with limited money deposited to a card and can be used only for food. This program helps many people to get buy when they fall on hard time. It’s very simple to receive food stamp you just need a photo ID and to stop in a county near you and apply for the Supplemental Nutrition Assistance Program (SNAP). The bad side about food assistance is that sometimes the voucher is not enough for a family
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and great taste‚ the demand for it was very high. The south purchased tons of slaves because farmers relied on slavery to help the success of their farms and crops. They were different from the northern colonies in this way because the north rarely used slaves. They merely transported them. Education was strongly affected by the geography and climate also‚ believe it or not. The North was cold and hard to grow crops in so they were more industrial based. This meant that all of the people needed
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Cancer and cell cycle control: The cell cycle‚ or cell-division cycle‚ is the series of events that takes place in a cell leading to its division and duplication (replication). In cells without a nucleus (prokaryotic)‚ the cell cycle occurs via a process termed binary fission. In cells with a nucleus (eukaryotes)‚ the cell cycle can be divided in two brief periods: interphase—during which the cell grows‚ accumulating nutrients needed for mitosis and duplicating its DNA—and the mitosis (M) phase
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Chapter 13: European society in the age of the Renaissance I. The Evolution of the Renaissance A. The Renaissance was a period of enhancement in all aspects of life 1. Economic growth laid the material basis for the renaissance a.1050-1300 witnessed commercial and financial development b. Venice became wealthy from overseas trade c. Genoa and Venice ships sailed all year long B. Communes and Republics 1. Northern Italian cities were communes 2. Milan
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