Measuring the Service Quality of Service Sector - A Case of Commercial Bank of Ethiopia R.Renjith Kumar‚ Asst. Prof and Head of the Department‚ Ilahia School of Management Studies‚ Ilahia College of Engineering and Technology‚ Muvattupuzha‚ Kerala Abstract Service sector is growing in Ethiopia which basically an agrarian country is trying to become a developing country in the North Eastern Africa. Banking services have gained significant role in this country due to increasing number of customers
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Essay 1- Discuss the ways in which counselor qualities are important to the success of the sounseling relationship Counseling is a practice that needs more work put in than what is seen on the surface. It is a job that requires the co-operation of both the client and counselor. There needs to be a based relationship o trust and agreement on the outcome of the counseling before the sessions actually begin. Research has proven that when a counselor works well with a patient and a good relationship
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The essay will consist of two case studies on the reflective practice of counsellors’ belief system. Wong-Wylie (2007) defines reflective practice as an individual that reflect on their personal experiences of others. The first case study focuses on a married couple that have asked for counselling they are disputing the husbands’ fidelity. The first section will examine the married couple and the two belief systems of the counsellor. The next section will research the second case study and two
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Reflective Practice Reflection: Reflecting on the experience of a person who is incontinent. Time and date: May 5th 2012 Pat is a patient where I am doing my work experience in a nursing home. I introduced myself as one of his carers sat down beside him I made sure he was comfortable I introduced myself and asked was it ok to sit down beside him maintaining good eye contact and speaking in a low friendly tone of voice. Thinking and feeling: I felt that I was able to talk to Pat and I made
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Concept of Reflective Practice Reflective practice is the capacity to reflect on action so as to engage in a process of continuous learning‚ which‚ according to the originator of the term is‚ one of the defining characteristics of professional practice. According to one definition‚ it involves paying critical attention to the practical values and theories which inform everyday actions‚ by examining practice reflectively and reflexively. This leads to developmental insight. Reflective practice can be
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Pre-Scenario Discussion: One of Andragogy’s five assumptions of adult learning is that adult learners have accumulated a great deal of experience‚ which is a rich resource for learning. (Kaufman‚ D. M.‚ 2003) Reflective Practice tells us that learners can reflect both “in action” and “on action” meaning that they can gain insight both during a new encounter from their previous experiences and also by analysing an event after it has occurred. (Wang‚ E.E.‚ 2011) With this in mind‚ we as educators should
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A Measure of Service Quality for Retail Stores: Scale Development and Validation Pratibha A. Dabholkar Dayle I. Thorpe Joseph 0. Rentz University of Tennessee‚ Knoxville Current measures of service quality do not adequately capture customers ’perceptions of service quality for retail stores (i.e.‚ stores that offer a mix of goods and services). A hierarchical factor structure is proposed to capture dimensions important to retail customers based on the retail and service quality literatures
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Quality in Practice: Toyota Motor Corporation‚ Ltd. [1] The Toyota brand name has earned an international reputation for quality. The roots of Toyota Motor Corporation‚ founded in 1937‚ stem from the Toyoda Automatic Loom Works. Sakichi Toyoda invented a loom with an automatic stopping function; whenever a thread broke or the machine ran out of thread‚ it stopped automatically. This approach was built into automotive assembly lines to improve quality and productivity and led to the development of
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what is reflective practice? Reflective practice is the ability to concern about task‚ perform‚ actions we done. It is oportunities to reflect on our experience‚ review situation how we managed and access how we can impove this situation in the future. Each situation have a different outcome positive or negative .That helps us in the future to make the right decisions in a particular situation and allows us to learn from our mistakes. B)why is reflective practice important? Reflective practise
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Providing Quality Service Vanita Johnson MICHAEL BRIZEK HTM 150 March 28‚ 2012 Describe how the industry involves the guest in order to provide quality service. The retail industry involves the guest to provide quality during the planning process. They have to think about the when‚ what‚ who and how. When do you to start your delivery system as the guest arrives and while the quest is waiting‚ during the experience and after the experience. What does the customer expect out of the experience
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