------------------------------------------------- SERVICE QUALITY GAP IN RESTAURANTS IN VARANASI Under the Guidance of Dr. Ashutosh Mohan By:- Prachi Prabha Chauhan(31) Jitendra Singh(19) MBA-IB (2010-2012) INTRODUCTION The restaurant industry is a demanding sector that stresses the provision of high-level customer service and continuous quality improvement. As lifestyles change and dining out becomes more and more commonplace‚ customers desire new flavors‚ comfortable ambience and pleasant
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AN EXPLORATORY STUDY OF INFLUENCES ON RETAIL SERVICE QUALITY: A FOCUS ON KUWAIT AND LEBANO Abstract: The Middle East is a growing and lucrative marketplace. This exploratory study examines retail service in Kuwait and Lebanon‚ regions with long histories of trade. Retail service‚ however‚ has not been well documented in this region. To our knowledge‚ this is the first study that examines customer and salespeople perceptions of service encounters in these countries‚ in light of their culture
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2. What are some of the voice qualities that can affect message meaning? Some listed voice qualities are raspy‚ hoarse and harsh-sounding. This can affect the meaning of the message because people are less likely to listen to you when your voice quality is as such. Given a negative voice quality people tend to shy away from interaction. If our voice quality is a pleasant one‚ non-raspy‚ hoarse or harsh-sounding we are likelier to get our message across. 3. What are some examples of inappropriate
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own nursing practice. On one of my practice days I had a patient who needed gravel prn as she was experiencing nausea and vomiting. I read on her MAR that she could have in IV. Since she was already throwing up and was visibly upset I asked her if she would like this route because it would be faster acting and I didn’t want her throwing up the oral tablet. She agreed and I found her primary care provider to assist in this. At first she just said yes‚ go ahead but then I had to explain to her that
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Quality Management in Service Industries Part 1. Introduction In present time‚ there is a worldwide trend that service industry occupies a dominant position in the economy in the majority of developed countries and areas. Without a doubt‚ major changes in government policy and business transactions have a significant influence on the flourish of services industry. However‚ nowadays the increased value of services also brings big pressure on marketers to implement different strategies
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Reflective Practice: Understanding Grief Stressful and unfamiliar situations can leave you not knowing how to communicate with another individual. The personal may feel uncomfortable or interpret the wrong message. Therefore‚ it is important to reflect on your own actions‚ so that you can be successful in a similar event. Reflective practice has become the heart of nursing by primarily expressing feelings and experiences (Price‚ 2017). Reflection is a helpful tool that is used to look back on an
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I participated in this service activity at Villa Dalmacia on 12 Gorham Way‚ Spear-wood WA. This organisation assists and cares for the aged care and those who cannot assist themselves. I started on the to the 14th of April and did four more days in the weeks that followed. When visiting Villa Dalmacia I mainly helped in the dementia ward‚ helping with the therapy games. I also; helped with bingo‚ bocci‚ clean cupboards‚ transport patients and serve morning tea. I really enjoyed doing a variety of
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Product quality means how good it is. Its measure of how well a delivered product meets the customer expectation. But it’s depend how upon various factor which are not the same for all product. While service quality is involves a comparison of expectation with performance. Service quality is measure of how well a delivered service matches the customer expectation. It was involve a comparison of expectation with performance. Product quality is usually involves a comparison of expectation with performance
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Importance of Superior Customer Service Delivering superior customer value can mean many different things for different organizations. Customer service in itself is becoming one of the quickest and most effective marketing tool in which many companies can focus energies at minimal cost. Organizations that heavily emphasize their customer service support systems are much more likely to endure and succeed when compared to competitors who focused mainly on offerings such as lower prices‚ quicker service
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MACBETH..Act !‚ Scene 1 and 2. About the Play: In 1606‚ William Shakespeare wrote a play‚ Macbeth‚ which has gone down in history as one of the best tragedies ever written. It is known to be the shortest and bloodiest tragedies of Shakespeare. The simplest way of explaining the plot would be to say that it is a story of a man urged by his wife‚ and foretold by prophesy‚ to commit murder in order to gain power….a plan which fails‚ with tragic consequences. But more specifically‚ it is a classic
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