www.sciedu.ca/ijba International Journal of Business Administration Vol. 2‚ No. 1; February 2011 Comparative Analysis of Business Students’ Perceptions of Service Quality Offered in Kenyan Universities Sarah Wambui Kimani (Corresponding author) The Catholic University of Eastern Africa P. O. Box 62157‚ 00200‚ Nairobi‚ Kenya Tel: +254-716-642262 E-mail: swambui@cuea‚ swambuikimani@yahoo.com Elias Kiarie Kagira Department of Business Administration‚ Africa Nazarene University (Kenya) P.O
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The importance of secondary school education in moulding learners into responsible citizens of tomorrow cannot be ignored or undermined. Secondary school education is the stepping stone for unlimited opportunities for learners to explore the career choices that they have to pursue further in their lives. Every year the performance of secondary schools in the final examination come under spotlight as soon as the results are published. Many schools in the previously disadvantaged communities perform
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have noticed nowadays that reflective practice does play a major role in the nursing field. It is not just a personal opinion as‚(Teekman 2000‚pg 1125-1135) states that reflective practice is becoming an essential element of nurse education as professional nursing bodies world wide are being impressed by literature on learning by reflection. It is nearly the same conclusion that is brought by Boud‚ Keogh and Walker(1987‚pg 11) and this is proof as well that reflective practice isn ’t a new concept. It
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Discrimination and prejudice are conflicting to the aims of supporting a child or young person’s development and progress. Both children and adults can behave in discriminatory ways‚ which if seen should be challenged. When working within a childcare setting‚ there should be strategies in place to challenge what is said or done. It is important to support the person who has been subject to discrimination‚ but also important to try and support the person who has been behaving in a discriminatory way
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Reflective Practice Professional Reflective Practice is part of the Continuing Professional Development for teachers; these regulations are what the government introduced in 2007‚ for teachers and people teaching in the FE and in the skills sector. (2007 Regulations p.1 IFL)‚ it set’s out to “move forward” the standards and requirement qualifications for teachers working within the FE sector and skills sector in education. Reflective practice plays a big part of Continuing Professional Development
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REFLECTIVE PRACTICE Reflection has been defined as an active‚ persistent and careful consideration of any belief or supposed form of knowledge (Dewey‚ 1933. Dawn‚ 2007). Reflective practice is a process to improve quality of performance in the workplace‚ skills up to date throughout workplace and leads to understanding the field of care. Reflection requires self-awareness and analysis (Schutz et al‚ 2004). To reflect the incident‚ I have used Gibbs (1988) reflective cycle because it easy to follow
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This is a reflective essay based on my experiences whilst on my six week medical placement on a haematology ward at a local hospital. The aim of this essay is to discuss the psychological and sociological impact on the family when a loved one dies‚ and then focus on how the nurse supported the husband and relatives through their loss. I chose this particular incident as I felt very strongly about the care given to this patient shortly before her death‚ and felt the need to reflect on it further.
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CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree
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experience for the individual” (Ashby‚ 2006 p.28). Reflective practice is vital to the nursing profession. Although there is little evidence based information of the benefits of reflective practice (Schutz‚ 2007)‚ there are many benefits pertaining to reflective practice and resulting in a holistic patient approach and therefore nurses are able to provide better care. There are many models available to use to reflect on situations in a nurse’s practice and to help evaluate what was done well and what
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Running head: IMPROVING CUSTOMER SERVICE BAKER COLLEGE CENTER FOR GRADUATE STUDIES On-Line Masters of Business Administration Assignment for course: BUS 576 Training and Development Submitted to: April Flanagan Submitted by: Chieoma Shabazz Location of Course: On-Line Date of Course Meeting: December 11‚ 2006 Date of Submission: December 11‚ 2006 Title of Assignment: Improving Customer Service Certification of Authorship: I certify that I am the author of this paper and that any
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