BUSINESS ADMINISTRATION LEVEL 2 - TECHNICAL CERTIFICATE Unit 2 – assignment 2 1. Understand how to make and receive calls 2.1 Describe the different features of telephone systems and how to use them.• Call holding- places a caller on hold so you can undergo another duty. This could be to find paperwork‚ find client/customer details‚ retrieve information from another member of staff or contact another colleague to divert the call along to. • Call waiting- lets you know when
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Unit 1: Understand Child and Young Person Development Research and then explain the sequence and rate of each aspect of normal development from birth to 19 years. (1.1) When a child is developing normally the sequence is usually the same for most children however‚ the rate at which each individual develops will vary from person to person. The expected pattern of development from birth to 19 is usually categorised into stages referring to their age: 0-3‚3-5‚ 5-8‚ 8-12 and 12-19 years. There
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1.2 Explain child protection within the wider concept of safeguarding children and young people. Child Protection: is Part of the safeguarding process‚ where it is necessary to take action when there is reasonable belief that a child or young person is at risk of significant harm. Safeguarding: is about promoting children and young people’s welfare and putting measures in place to improve children’s safety and prevent abuse. When we think of Child Protection and Safeguarding‚ we automatically
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Bowlby suggests that there is a direct link between childhood relationships and adult relationships. He suggested that individuals develop an internal working model of the self in relationship to the primary attachment figure‚ based in early experiences. The internal models influence the child’s expectations about future relationships. Adult relationships are likely to reflect early attachment styles. (secure or insecure) This was illustrated in the ‘love-quiz’ experiment by Hazan and Shaver
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teaching assistant one of the main characteristics is to be able to get on with all the pupils and members of staff that you come into contact with while you are working in this role. For the relationship to work there has to be communication pitched at the right level it has to be positive not negative. Effective relationships are helped by having mutual trust‚ as a teaching assistant you must be trustworthy you must be able to be able for the pupils to be able to trust you. You must be assertive but
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Unit 2: Demand & Supply Text: Economics for Today Chapter 3 and Supplementary Material 1 Market Any situation that brings buyers and sellers together for exchange of good and services (g/s) 2 Example – Pizza market: sellers comprise the individuals and firms that sell pizza – Supply buyers include all individuals who buy‚ or might buy pizza - Demand Does not have to be a physical place e.g. EBay‚ foreign exchange market A market occurs as long as buyers and sellers are in communication
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Regulations Historical Background • Environmental regulations have existed for centuries. • In about 1300 A.D.‚ King Edward II of England reportedly ordered any person burning coal to be hanged because of poor quality of air ENGR. YVONNE LIGAYA F. MUSICO 2 Historical Background • The first significant laws were federal statutes passed in the United States in the 1970’s dealing with air and surface water quality and hazardous waste ENGR. YVONNE LIGAYA F. MUSICO 3 Why are Environmental Laws Passed
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1.1 Describe the Social‚ Economic and Cultural Factors That Will Impact on the Lives of Children and Young People There are other issues in our broader society that will affect the lives of children and young people. Unemployment can lead to economic crisis resulting in difficulties in funding food‚ bills and cloths for children. Conditions in health or a cultural background can cause exclusion from certain activities in the setting. Being aware of the positive and negative issues that influence
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the setting Protecting Children and Young People: Framework for Scotland Scottish Executive 2004. All Childs and young people in Scotland have the right to be cared for and protected from harm and to grow up in a safe environment in which their rights and needs are respected. Every adult in Scotland has a role in ensuring all the children live safely and can reach their full potential. Parents and carers have the most important role to play‚ whether living with their children or not. Other family members
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Unit 16 Understand Safeguarding of Children and Young People (for those Working in the Adult Sector) 1. Understand the policies‚ procedures and practises for safe working with children and young people 1.1 Explain the policies‚ procedures and practises for safe working with children and young people A policy is a statement of what an organisation will do to safeguard a child or young person to keep them safe. A procedure will describe the actions the organisation will take to put the actions
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