nvq 2 3.1 When responding to a complaint you must be polite‚ apologise when needed‚ respond to the complaint as quickly as you can‚ if it is a written complaint make sure that the response is understood‚ inform the manager if needed and also ensure that the subject matter is being resolved correctly and inform the person that complaint that everything is being dealt with. 3.2 The Complaints policy is a recorded and documented procedure that is available to everyone‚ the complainant is listened
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to protect citizens’ health. Since last year‚ there has been a strong urge for reviewing licensing scheme for oil producers in Hong Kong but nothing has been done on the issue. At present‚ the Food Safety Ordinance of Hong Kong only states that any person who carries on a food business has to keep transaction records of the business from which it acquired the food and the business to which it supplied
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All businesses want to hire bright people who can make the best decisions for the business as a whole‚ not the best marketing‚ finance‚ or operations decisions. They want employees who can see the big picture of how these functional areas interact. 2- What is the difference between the terms “production management” and “operations management”? Operations management is a broader term than production management‚ encompassing service organizations as well as manufacturing. Operations management is
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2. The novel takes place‚ as its title suggests‚ in two cities: London and Paris. What are some of the differences between these two cities? Between their denizens? What about characters who travel—or move residence—from one to another? How are the cities themselves divided in two? In the first chapter of Tale of Two Cities Dickens states that “There was a king with a large jaw and a queen with a plain face on the throne of England; there was a king with a large jaw and a queen with a fair face
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Assignment 333 Understanding How to Safeguard the Well-being of Children and Young People Task E Produce a report explaining how to respond to evidence or concerns that a child or young person has been bullied. One of the major concerns for people working within children’s services is the increase in cases of children affected by bullies. Bullying can take any of the forms listed below: • Verbal Bullying: A child becomes a victim of bullying if they‚ or their loved ones‚ are subjected
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and young people to build self-respect‚ and then – through the child’s personal understanding of that experience – develop
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Theory in Action 2 Fast 2 Furious http://putlocker.tn/2-fast-2-furious/ In order for a director to make an audience feel in a certain way‚ the director would want to do certain things with the camera‚ editing‚ sound and by showing specific things (Mise-en-scene). I will be analysing these factors in the open sequence for the film ‘2 Fast 2 Furious’. Editing The film starts off with a group of guys and girls getting off the back of a truck in the middle of the night. At first glance I thought that
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development needs of children and young people. 1.2 Identify different observation methods and know why they are used. Methods | Diary | TimeSampling | NarrativeRecords | Why I use this | To record what a child has done | To see if there is a regular pattern | To show a child’s progress | When I use this | All the time during your observations | When a child displays a change in their behaviour | Mon- Fri. during lunchtime | Advantage1 | Evidence of what a child has experienced | To identify
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according to Social Problems in a diverse society by Diana Kendall. (Kendall 2010) The Person Blame Approach seeks to explain deficiencies within the individual; it is defined by (Stanley Eitzen n.d.) as the assumptions that social person problems results from the pathologies of the individual. Therefore this means that the individual is to blame. Cultural Deprivation is one deficiency found within the person blame approach. Cultures are created by the values and norms in society‚ and are the ’cause ’
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The Person-centred approach is based on the theory and developed work of Doctor Carl Rogers (1902-1987)‚ and is a non-directive counselling approach. Carl Rodgers was a humanist psychologist and the humanist approach in relation to psychology focuses on the whole person and the uniqueness of each individual. Humanistic psychology rejected other perspectives such as the behaviourist and the psychodynamic‚ and regarded them as dehumanizing. Humanist psychology expanded its influence throughout 1970s
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